Service Request Ticket - # 87818

Service Request Information

CONTACT Name McFadden, Brianna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 30, 2025 11:05 AM
Department Phone 88883
Location Email mcfaddenb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200172[Edit Inv] (opens in a new window) Bldg/Room HL 209
Service Tag DV50673 Description Dell Latitude 5400
Serial No. DV50673 Location Brianna McFadden

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Windows 10 Enterprise 64bit Software

Wired NIC CC:48:3A:5B:9F:9F


Wireless NIC AC:12:03:36:CA:81

TECHS Submitted by Benjamin Pierce Contact bpierce23@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

Public
Entered by Date Memo
Benjamin Pierce Jul 03, 2025 08:35 AM 
Priority changed from (3) Priority to (5) Low Priority.
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Benjamin Pierce Jul 03, 2025 08:35 AM 
She picked up her computer and will reach back out when she is 
ready for it to get reimaged
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Benjamin Pierce Jul 02, 2025 02:59 PM 
Dyllan grabbed the computer and is finishing adobe 
on it. The user will be picked up tomorrow at 9 AM
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Benjamin Pierce Jun 30, 2025 11:06 AM 
Status changed from (1) Pending to (2) Scheduled
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Benjamin Pierce Jun 30, 2025 11:06 AM 
****This is an email****
I am working remotely today but I should be in the 
office tomorrow and I can come over to UCS then. 
What is a good time? I am free most of the day 
after 10 am.

Thank you!
Brianna
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Benjamin Pierce Jun 30, 2025 11:06 AM 
****This is an email****
Hello 

You have a few options for us to help with the 
adobe issues. First someone could come to your 
office and help in person. Second you could bring 
your device here to UCS and we can do it here. Or 
third we can remote into your device with your 
permission and we can do it without having to move 
the computer.

Let me know what you want to do

Have a great day

Ben
UCS
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Benjamin Pierce Jun 30, 2025 11:05 AM 
Hello

Could I please get the WOu number of the device 
that is having these problems.

Thank you

Ben
UCS
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Benjamin Pierce Jun 30, 2025 11:05 AM 
Hello.

I am having trouble using Adobe. I have already 
tried repairing the installation feature. When I 
try to sign in, it give me a message that repeats 
every time I try, no matter how long I wait:

image.png

What do you suggest?

Thank you,
Brianna
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