Service Request Ticket - # 87834

Service Request Information

CONTACT Name Storch, Randi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 01, 2025 12:58 PM
Department College of Liberal Arts and Sciences Phone
Location Email storchr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20240410[Edit Inv] (opens in a new window) Bldg/Room BELL 234
Service Tag Description Apple 14-inch MacBook Pro: apple M4 Pro Chip with 12-core CPU and 16-core GPU, 24GB, 512GB SSD - Silver #MX2E3LL/A
Serial No. J5HKKH222L Location Randi Storch, new Dean

CPU Unknown


OS Unknown Software

Wireless NIC 84:2F:57:2A:F0:A8


Bluetooth NIC 84:2F:57:32:F2:F9

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Jul 01, 2025 03:34 PM 
Task reassigned to David Kunz.
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David Kunz Jul 01, 2025 03:34 PM 
Task reassigned to David Kunz.
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David Kunz Jul 01, 2025 03:34 PM 
I explained the issue to Randi. She said it is not 
affecting her work at the moment.
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Kyla Aitaro Jul 01, 2025 12:59 PM 
****This is an email****

Thanks for taking a look at this screenshot and 
helping me troubleshoot.
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Untitled (1).png
Kyla Aitaro Jul 01, 2025 12:59 PM 
user called seeking assistance with accessing MS 
Office apps and noticed an upgrade reminder with a 
red triangle and "!". User wants to know if it is 
something techs need to look into or we can 
remotely guide her to resolve it.
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