Service Request Ticket - # 87849

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Service Request Information

CONTACT	Name	Givens, Merryn	Date	Jul 02, 2025 01:40 PM
	Department	Disability Access Services	Phone	88250
	Location		Email	givensm@wou.edu
SR INFO	Type	Admin Rights Apple OS Upgrade Arrival/Departure Notice Banner Bradford Certificate Issue Departure Equipment Duo Email Issues Equipment Move File Restore General Tasks Hardware Linux Server Loaner Equipment Login / Password Microsoft OS Upgrade Name Change Network Issues Network Share Access New Equip Setup PDR Pickup Portal Print Credit Printer Paper Printing Issue Remote Desktop Security cameras and servers Software Installation Software Issues Sophos Telecom Add/Move/Change Thin Client Toner Cartridges Virus Web Windows Server Wireless Zoom Issues	WOU #
	Priority	(1) Highest Priority (2) High Priority (3) Priority (4) Moderate Priority (5) Low Priority (6) No Response Necessary	Equipment Type	Computer Laptop Monitor Other PDA Peripherals/Input Device Printer Scanner
	Status	(1) Pending (1.5) In Progress (2) Scheduled (2.5) Needs Scheduling (3) Order in Process (4) On Hold (5) Completed (6) Ready to Deliver (7) Waiting for Contact	Flagged
	Description	characters left
Laptop	Edit WOU #	20240413 (opens in a new window)	Bldg/Room	APSC 405
	Service Tag		Description	Apple 14-inch MacBook Pro: apple M4 Pro Chip with
	Serial No.	D9fNXT3WY0	Location	Merryn Givens- replacing 20180644
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	84:2F:57:2B:4B:AD
	Bluetooth NIC	84:2F:57:30:78:EE
TECHS	Submitted by	Hannah Warner	Contact	hwarner18@wou.edu	88925
	Primary Technician	Abigail Ratliff Allie Clark Allison Lopez Martinez Andrew Zhen Arin Porter Benjamin Pierce Bill Kernan Christopher Lopez Dave McEvilly David Kunz Deborah Rezell Dyllan Coons Freya Raybold Gabriel Williams Hannah Warner Ian Cooper Jamie Tennant Jesse Ochoa Joanie Kinnaman John Rushing Jordan Reisig Kolis Crier Kyla Aitaro Lab Attendant Lexy Ramos Lily Polkowski Logan Montgomery Michael Ellis Michael Volkmann Mike Soukup Nathan Sauer Network Support New Equip. Setup Nick Miller Palwinder Sangha Pamela Farr Paul Lambert Print Credits Rowan Vasen Ryan McGlinchey Samantha Brubaker Self Resolved Shandelle Plasker Shea Hawes Systems Support Tony Manso UCS SRD UCS Tech Web Maintenance Web Programming Wendell North Zoom	Contact		88925

Tracking

Entered by	Date	Memo
New Equip. Setup			Email Public
Entered by	Date	Memo
Hannah Warner	Jul 02, 2025 01:40 PM	laptop W20240413 monitor W20240431	Add Attachment

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