Service Request Ticket - # 87856

Service Request Information

CONTACT Name UCS, Tech   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 03, 2025 10:55 AM
Department University Computing Solutions Phone 88654
Location Email ucshelpdesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171080[Edit Inv] (opens in a new window) Bldg/Room APSC 408
Service Tag CSRCRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSRCRP2 Location Student Study Station

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC 54:BF:64:5D:19:99

TECHS Submitted by Ian Cooper Contact icooper24@wou.edu 88925
Primary Technician Contact 88925

Tracking

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UCS Tech
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Ian Cooper Jul 03, 2025 10:55 AM 
Please locate computer #20171080[Edit Inv] and update to 
windows 11, install sentinel one, and remove sophos. 
Kace says that it is able to be remoted into.
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