Service Request Ticket - # 88570

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Service Request Information

CONTACT	Name	Vala-Haynes, Emily	Date	Oct 29, 2025 02:19 PM
	Department	Health & Exercise Science	Phone	89256
	Location		Email	valahaynese@wou.edu
SR INFO	Type	Admin Rights Apple OS Upgrade Arrival/Departure Notice Banner Bradford Certificate Issue Departure Equipment Duo Email Issues Equipment Move File Restore General Tasks Hardware Linux Server Loaner Equipment Login / Password Microsoft OS Upgrade Name Change Network Issues Network Share Access New Equip Setup PDR Pickup Portal Print Credit Printer Paper Printing Issue Remote Desktop Security cameras and servers Software Installation Software Issues Sophos Telecom Add/Move/Change Thin Client Toner Cartridges Virus Web Windows Server Wireless Zoom Issues	WOU #
	Priority	(1) Highest Priority (2) High Priority (3) Priority (4) Moderate Priority (5) Low Priority (6) No Response Necessary	Equipment Type	Computer Laptop Monitor Other PDA Peripherals/Input Device Printer Scanner
	Status	(1) Pending (1.5) In Progress (2) Scheduled (2.5) Needs Scheduling (3) Order in Process (4) On Hold (5) Completed (6) Ready to Deliver (7) Waiting for Contact	Flagged
	Description	characters left
Laptop	Edit WOU #	20250862 (opens in a new window)	Bldg/Room	RWEC 235
	Service Tag		Description	Apple 15-inch MacBook Air: M4 chip, 10-core CPU and 10-core GPU, 16GB, 512GB SSD Silver
	Serial No.	SMGXHQ3MP6T	Location	Emily Vala-Haynes (replacing 20190482)
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	68:5E:DD:1A:7F:89
	Bluetooth NIC	68:5E:DD:18:12:E6
TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician	Abigail Ratliff Allie Clark Allison Lopez Martinez Andrew Zhen Benjamin Pierce Bill Kernan Christopher Lopez Dave McEvilly David Kunz Deborah Rezell Dyllan Coons Gabriel Williams Hannah Warner Ian Cooper James Murray Jamie Tennant Jesse Ochoa Joanie Kinnaman John Rushing Jordan Reisig Kolis Crier Kyla Aitaro Lab Attendant Lily Polkowski Logan Montgomery Michael Ellis Michael Volkmann Mike Soukup Nathan Reisig Nathan Sauer Network Support New Equip. Setup Nick Miller Pamela Farr Paul Lambert Print Credits Rowan Vasen Ryan McGlinchey Samantha Brubaker Self Resolved Shandelle Plasker Shea Hawes Systems Support Tony Manso UCS SRD UCS Tech Web Maintenance Web Programming Wendell North Zoom	Contact		88925

Tracking

Entered by	Date	Memo
New Equip. Setup			Email Public
Entered by	Date	Memo
Joanie Kinnaman	Oct 29, 2025 02:19 PM	laptop 20250862 monitor 20250870	Add Attachment

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