WEBVTT 00:00:00.000 --> 00:00:06.000 Hi everyone. My name is Zaira and I am with NorthWest Senior and Disability Services. 00:00:06.000 --> 00:00:10.000 My title is bilingual council and volunteer coordinator. 00:00:10.000 --> 00:00:15.000 It's a really long title and I feel like it doesn't really encompass everything I do. 00:00:15.000 --> 00:00:23.000 So I'm gonna walk you through kind of what a day to day thing for me looks like and what I do. 00:00:23.000 --> 00:00:27.000 So I'll talk about the mission, vision, and core values of my agency. 00:00:28.000 --> 00:00:34.000 I'll go through a few slides to talk about what my agency does and kind of the work that we do in the different counties that we are in. 00:00:34.000 --> 00:00:38.000 I'll also talk about the statewide aging network. 00:00:38.000 --> 00:00:45.000 My agency is part of a larger network of departments and agencies that work with seniors and people with disabilities. 00:00:45.000 --> 00:00:51.000 And so for folks who are looking to work in this career you can have an idea of where you can find jobs. 00:00:51.000 --> 00:00:56.000 If it's not with my agency, there's a lot other places you can go and look at. 00:00:56.000 --> 00:00:61.000 Also about my role again, I'll cover four of the major things I do 00:01:01.000 --> 00:01:06.000 that really guides the work that I am doing on a day to day basis. 00:01:06.000 --> 00:01:11.000 And I'll talk about the opportunities and challenges within the field and also within my own position. 00:01:12.000 --> 00:01:17.000 And then I'll give some recommendations for you guys in things I wish I would've known when I was in college 00:01:17.000 --> 00:01:20.000 and also coming out of college because that is a challenge in itself. 00:01:20.000 --> 00:01:24.000 Those are my lovely coworkers. 00:01:24.000 --> 00:01:31.000 So the mission of our agency is to promote dignity, independence, and health, honor choice, and empower people. 00:01:31.000 --> 00:01:34.000 Our vision is to be an innovative and nationally recognized leader 00:01:34.000 --> 00:01:40.000 and our four core values are integrity, professionalism, service and compassion. 00:01:40.000 --> 00:01:45.000 I wanted to put the slide on its own because I think is it super important for people to really pay attention 00:01:45.000 --> 00:01:51.000 to what the mission and vision and core values of the agency you're applying for are. 00:01:51.000 --> 00:01:57.000 I always get people wanting to volunteer, wanting to be interns, and also wanting to get jobs with our agency. 00:01:57.000 --> 00:01:61.000 And the first thing I tell them is to please look at our mission, vision, and core values. 00:02:01.000 --> 00:02:07.000 And try to incorporate those buzz words in there, like dignity, independence, honoring choice. 00:02:07.000 --> 00:02:14.000 If you can think of different examples that can talk about our mission or integrity, professionalism, service and compassion. 00:02:14.000 --> 00:02:18.000 And you can think about examples of how you do that in your own life. 00:02:18.000 --> 00:02:21.000 That can really help you when you're filling out the application. 00:02:21.000 --> 00:02:26.000 I mean if you put in those key words it can kind of help you set yourself apart form the other folks that are applying. 00:02:26.000 --> 00:02:31.000 Make sure you're integrating these things within your resume, your cover letter 00:02:31.000 --> 00:02:34.000 and also when you're interviewing with the potential employer. 00:02:34.000 --> 00:02:38.000 So I just think it's really important and I have to say that the people I work with 00:02:38.000 --> 00:02:40.000 really do follow the core values of our agency. 00:02:40.000 --> 00:02:45.000 They're all very professional compassionate folks. 00:02:45.000 --> 00:02:48.000 We do a lot of things around the agency that really demonstrate that. 00:02:48.000 --> 00:02:54.000 Like around Christmastime we'll have a giving tree and we'll do fundraisers with our employees, with all the staff there. 00:02:54.000 --> 00:02:59.000 This is during public service recognition week last year. 00:02:59.000 --> 00:02:64.000 And that's coming up next week and it's honoring people who work in the public service field 00:03:04.000 --> 00:03:07.000 which would be myself and possibly you guys 00:03:07.000 --> 00:03:09.000 if you end up going down that route. 00:03:09.000 --> 00:03:13.000 And so we have a huge picnic and we have prizes and different things. 00:03:13.000 --> 00:03:18.000 So the culture within our agency is pretty neat and I feel very proud to work there. 00:03:18.000 --> 00:03:25.000 And so we actually started as Mid-Willamette Valley Senior Services in 1982 00:03:25.000 --> 00:03:29.000 and in 2005 we expanded to include services in Clatsop and Tillamook County 00:03:29.000 --> 00:03:32.000 and also services to people with disabilities. 00:03:32.000 --> 00:03:35.000 So that's actually pretty recent. 00:03:35.000 --> 00:03:39.000 Before that we were just serving people that were over the age of 60. 00:03:39.000 --> 00:03:45.000 I get a lot of questions about: what are we, are we a state agency, a federal agency? 00:03:45.000 --> 00:03:50.000 But we're actually an intergovernmental agency. It's a hard word to say. 00:03:50.000 --> 00:03:54.000 And that means that we work at different levels of the government. 00:03:54.000 --> 00:03:59.000 So we work with state agencies we work at the county level 00:03:59.000 --> 00:03:63.000 and we also work with federal agencies as well. 00:04:03.000 --> 00:04:08.000 So we're kind of all over the place when it comes to who we're associated with. 00:04:08.000 --> 00:04:13.000 So we're designated as an intergovernmental agency. I have a hard time with that word. 00:04:13.000 --> 00:04:20.000 We're also the area agency on aging and disability services for five different counties. 00:04:20.000 --> 00:04:24.000 These are the five counties that we work in 00:04:24.000 --> 00:04:28.000 and we're like the point of contact for senior and disability services within those counties. 00:04:28.000 --> 00:04:34.000 If we're not doing the work we'll contract with other folks around the area 00:04:34.000 --> 00:04:40.000 so they can help us achieve our mission of serving seniors and people with disabilities. 00:04:40.000 --> 00:04:44.000 And we're also designated as an Aging and Disability Resource Connection. 00:04:44.000 --> 00:04:48.000 Have any of you guys heard about the Aging and Disability Resource Connection? 00:04:48.000 --> 00:04:52.000 No? OK great. I brought pens for you 00:04:52.000 --> 00:04:55.000 because I love promoting the Aging and Disability Resource Connection 00:04:55.000 --> 00:04:59.000 so I'll just kind of pass the little pile around and you can take one and pass it around. 00:04:59.000 --> 00:04:65.000 So the Aging and Disability Resource Connection is a phone number. It's really similar to 211 00:05:05.000 --> 00:05:12.000 where if people need any type of resource if they want to get connected to services 00:05:12.000 --> 00:05:16.000 they'll call this 1-800 number which will be on the pen 00:05:16.000 --> 00:05:19.000 and they can get connected with someone on the phone. 00:05:19.000 --> 00:05:21.000 And that person will ask them all sorts of questions 00:05:21.000 --> 00:05:24.000 like hey do you have any pets? Do you need dog food? 00:05:24.000 --> 00:05:27.000 Do you need to see a doctor? Do you need help with your insurance? 00:05:27.000 --> 00:05:30.000 And they'll start going through a bunch of different questions 00:05:30.000 --> 00:05:35.000 and they'll make a list of resources for that individual or for the family member that's calling in. 00:05:35.000 --> 00:05:41.000 And the neat thing about my agency is that we actually host the ADRC in our office. 00:05:41.000 --> 00:05:47.000 So we have people that are there working on the phone and they're the ones answering the calls live. 00:05:47.000 --> 00:05:53.000 And they'll connect them with a worker like a case manager or different services that we offer 00:05:53.000 --> 00:05:58.000 and if we're not offering them then they'll connect them to outside agencies. 00:05:58.000 --> 00:05:61.000 We also have an online resource list. 00:06:01.000 --> 00:06:04.000 So if you go to ADRCofOregon.org 00:06:04.000 --> 00:06:08.000 you can go in there and look for different resources for somebody. 00:06:08.000 --> 00:06:10.000 So we're always trying to push this program. 00:06:10.000 --> 00:06:15.000 It's actually throughout the whole entire United States there are different ADRCs. 00:06:15.000 --> 00:06:18.000 And in Oregon we're one of those. 00:06:18.000 --> 00:06:24.000 It's just a really good place for people to go and get all kinds of services for themselves or for their family members. 00:06:24.000 --> 00:06:28.000 We also have a board of directors 00:06:28.000 --> 00:06:33.000 so again I said we're intergovernmental. Our board of directors are commissioners. 00:06:33.000 --> 00:06:37.000 So we have one commissioner from each of the counties on our board. 00:06:37.000 --> 00:06:41.000 And we have two advisory councils which I'll talk about in a little bit 00:06:41.000 --> 00:06:44.000 because I do a lot of work with our advisory councils. 00:06:44.000 --> 00:06:46.000 This is kind of where we're at. 00:06:46.000 --> 00:06:50.000 Our Salem and admin office is really close to Keizer 00:06:50.000 --> 00:06:51.000 and that's where I work. 00:06:51.000 --> 00:06:57.000 And then we have another agency in Woodburn, McMinnville, Tillamook, and Warrenton 00:06:57.000 --> 00:06:60.000 and then Dallas which would be the closest one to our campus. 00:07:00.000 --> 00:07:03.000 And so this is what we call our service area. 00:07:03.000 --> 00:07:09.000 I live in Keizer so there's been days where I go to the Salem office 00:07:09.000 --> 00:07:13.000 and then I'll drive to Warrenton which is like a three hour drive 00:07:13.000 --> 00:07:14.000 and then I'll drive to Tillamook 00:07:14.000 --> 00:07:18.000 and then I'll stop at Dallas and drop off some papers and then I'll go home. 00:07:18.000 --> 00:07:21.000 So those days become really really long. 00:07:21.000 --> 00:07:27.000 I usually leave my house at like six or 5:30 in the morning to make sure I make it there. 00:07:27.000 --> 00:07:32.000 And I've realized that I make a huge circle around there so it's kind of interesting. 00:07:32.000 --> 00:07:35.000 But it's neat because we're serving a huge variety of people 00:07:35.000 --> 00:07:38.000 people who speak different languages from different backgrounds 00:07:38.000 --> 00:07:42.000 and it's a really diverse mix of folks that we are serving within that area. 00:07:42.000 --> 00:07:46.000 So the services that we offer, we offer a lot. 00:07:46.000 --> 00:07:50.000 I brought little packages for you guys so I'll give this out. 00:07:50.000 --> 00:07:53.000 There's a brochure on the ADRC. 00:07:53.000 --> 00:07:56.000 If you can grab one and pass them down that'd be great. 00:07:56.000 --> 00:07:63.000 So I brought a brochure on the ADRC so you guys know more about this. 00:08:03.000 --> 00:08:08.000 And then a directory of services which just talks about our agency 00:08:08.000 --> 00:08:10.000 and the different types of programs that we offer. 00:08:10.000 --> 00:08:15.000 And then ways to contact us and more information about who we are. 00:08:15.000 --> 00:08:20.000 And then I provided a copy of my resume that I'll talk to you guys about in a little bit. 00:08:20.000 --> 00:08:24.000 So we're mostly known for Medicaid services and that's where I started working. 00:08:24.000 --> 00:08:30.000 I started working with the agency about three and a half years ago 00:08:30.000 --> 00:08:33.000 and I started working as an eligibility specialist. 00:08:33.000 --> 00:08:37.000 So I would help people complete their Medicaid applications. 00:08:37.000 --> 00:08:40.000 A senior would come in. They would need to apply for healthcare 00:08:40.000 --> 00:08:46.000 or they would need to apply for financial help to get into a nursing facility or get a home-care worker. 00:08:46.000 --> 00:08:52.000 So I would sit with that senior and their family member and I would help them fill out the Medicaid application. 00:08:52.000 --> 00:08:54.000 And then I would put all of that information in the computer 00:08:54.000 --> 00:08:57.000 and then I would determine whether or not they were eligible. 00:08:57.000 --> 00:08:62.000 So that's where I started working and that's one of the most entry-level jobs within our agency 00:09:02.000 --> 00:09:06.000 being an eligibility specialist. 00:09:06.000 --> 00:09:13.000 We also help with Medicare. A lot of times our seniors can't afford to pay their Medicare premiums 00:09:13.000 --> 00:09:15.000 or pay for their medications 00:09:15.000 --> 00:09:18.000 so we have programs where we help them pay for that. 00:09:18.000 --> 00:09:20.000 We have Food Stamps. 00:09:20.000 --> 00:09:24.000 Our Food Stamps is very different from family Food Stamps. 00:09:24.000 --> 00:09:27.000 We have different requirements and different eligibility 00:09:27.000 --> 00:09:30.000 and you have to be 60 years of age or older to apply. 00:09:30.000 --> 00:09:34.000 Or you have to have social security income. 00:09:34.000 --> 00:09:38.000 So our people with disabilities will apply for our Food Stamp program. 00:09:38.000 --> 00:09:42.000 We have a bunch of different programs. I talked about the ADRC. 00:09:42.000 --> 00:09:46.000 The health and wellness I think might be something of interest to you guys 00:09:46.000 --> 00:09:49.000 so I included two brochures about that in your little packet. 00:09:49.000 --> 00:09:56.000 With the health and wellness we have classes that help people who have diabetes take control of their diabetes. 00:09:56.000 --> 00:09:59.000 We have a Tai Chi program. 00:09:59.000 --> 00:09:65.000 We have a program that helps people when they're going through cancer 00:10:05.000 --> 00:10:07.000 we help walk them through that battle. 00:10:07.000 --> 00:10:12.000 We have different things that help people make sure that they stay in their home as long as possible 00:10:12.000 --> 00:10:14.000 and that they're living well. 00:10:14.000 --> 00:10:17.000 A lot of our seniors are at high risk of falling 00:10:17.000 --> 00:10:22.000 so we also have exercise classes where a personal trainer will go into the senior's home 00:10:22.000 --> 00:10:29.000 and they'll help them do exercises and make sure that they're taking the measures necessary to not fall in their own house. 00:10:29.000 --> 00:10:32.000 They'll be able to point out what could be a potential hazard 00:10:32.000 --> 00:10:36.000 and then they'll help them address that and then do different exercise programs. 00:10:36.000 --> 00:10:41.000 It's a really neat program and I put some brochures in there for you guys. 00:10:41.000 --> 00:10:46.000 Like I said earlier we're an Area Agency on Aging. 00:10:46.000 --> 00:10:53.000 This is a really generic term. There are actually Area Agencies on Aging all over the United States. 00:10:53.000 --> 00:10:55.000 Within Oregon there are 17. 00:10:55.000 --> 00:10:57.000 Our agency is one of them. 00:10:57.000 --> 00:10:61.000 They all have really specific names so again it's a really generic term. 00:11:01.000 --> 00:11:05.000 Our office name is NorthWest Senior and Disability Service 00:11:05.000 --> 00:11:10.000 and they can be a government agency or a nonprofit. 00:11:10.000 --> 00:11:16.000 Our is a government agency but we also have nonprofit Area Agencies on Aging here in Oregon. 00:11:16.000 --> 00:11:22.000 And so something that we do is that we advocate for all of our older adults within our service area. 00:11:22.000 --> 00:11:28.000 So regardless of whether they are poor or whether they have money 00:11:28.000 --> 00:11:30.000 we try to advocate for every single one of them. 00:11:30.000 --> 00:11:36.000 And a lot of our programs don't have an income or resource requirement. 00:11:36.000 --> 00:11:40.000 There are some that do but we try to incorporate a little bit of everything 00:11:40.000 --> 00:11:46.000 to make sure that we're serving all seniors and people with disabilities regardless of where they're at in life. 00:11:46.000 --> 00:11:48.000 We make a four year plan. 00:11:48.000 --> 00:11:53.000 I did a project here in Monmouth where we had focus groups 00:11:53.000 --> 00:11:58.000 and the information we got from that focus group we put into our four year plan. 00:11:58.000 --> 00:11:65.000 That's kind of what guides our work and all Area Agencies on Aging create a four year plan 00:12:05.000 --> 00:12:10.000 on letting the government know how we're going to use the money and the type of programs we're going to do. 00:12:10.000 --> 00:12:15.000 Again I said that there are 17 agencies in Oregon 00:12:15.000 --> 00:12:20.000 and this gets all complicated but I like to talk about it because nobody knows about this. 00:12:20.000 --> 00:12:24.000 But we're a type B transfer and there's four in Oregon and then there's type A 00:12:24.000 --> 00:12:29.000 and that would be typically the nonprofit or government agency 00:12:29.000 --> 00:12:34.000 and then we have type B contracts but these are going away. 00:12:34.000 --> 00:12:36.000 I honestly don't really understand what these are but they're gonna go away 00:12:36.000 --> 00:12:41.000 and we're gonna end up having 13 type A's and then 4 type B's. 00:12:41.000 --> 00:12:48.000 And so the type B's don't do everything. We do Medicaid, Food Stamps, and then the community programs. 00:12:48.000 --> 00:12:53.000 And then the type A's contract with the Department of Human Services 00:12:53.000 --> 00:12:55.000 so they only do the community programs 00:12:55.000 --> 00:12:59.000 and then Medicaid and Food Stamps the Department of Human Services will do. 00:12:59.000 --> 00:12:63.000 There's different break-outs of the different agencies. 00:13:03.000 --> 00:13:09.000 And then we're also part of advocacy groups at the national level and then at the state level 00:13:09.000 --> 00:13:13.000 and it's an association where Area Agencies on Aging come together 00:13:13.000 --> 00:13:17.000 and they talk about the different work that we're doing within the state and also within the country. 00:13:17.000 --> 00:13:23.000 So it's really neat and I got to go to one of their conferences this year so that was a neat experience. 00:13:23.000 --> 00:13:27.000 This is what it looks like. This is our state of Oregon 00:13:27.000 --> 00:13:30.000 and then there's the 17 Area Agencies on Aging. 00:13:30.000 --> 00:13:32.000 So NorthWest is up there. 00:13:32.000 --> 00:13:35.000 And then we have Albany, Eugene. 00:13:35.000 --> 00:13:42.000 And then all of these ones are the type A's where DHS does the Medicaid and the Food Stamps. 00:13:42.000 --> 00:13:47.000 And so again if you guys are looking for jobs and this is somewhere you're interested in applying 00:13:47.000 --> 00:13:49.000 there's lot of places you guys can apply. 00:13:49.000 --> 00:13:54.000 So the ones that are colorful are the ones that do everything themselves. 00:13:54.000 --> 00:13:57.000 So you would need to apply for jobs independently 00:13:57.000 --> 00:13:60.000 like go to each agency and ask about their jobs. 00:14:00.000 --> 00:14:04.000 For these ones you would apply through the State of Oregon website 00:14:04.000 --> 00:14:06.000 because they're technically a state agency. 00:14:06.000 --> 00:14:12.000 And so there is a lot of potential about finding jobs within this field. 00:14:12.000 --> 00:14:16.000 And then this is a little diagram of the different things we do 00:14:16.000 --> 00:14:17.000 and how many people we serve. 00:14:17.000 --> 00:14:23.000 Again at the state level we have 30,000 licensed beds 00:14:23.000 --> 00:14:27.000 which means that we have 30,000 people living in a nursing facility 00:14:27.000 --> 00:14:30.000 or in a bed where they get hospital care. 00:14:30.000 --> 00:14:37.000 We have about 13,000 cases of adult protective services investigation. 00:14:37.000 --> 00:14:40.000 So similar to child protective services 00:14:40.000 --> 00:14:43.000 we have adult protective services in our agency. 00:14:43.000 --> 00:14:49.000 And last year we had about 13,000 cases of potential older adult abuse or neglect. 00:14:49.000 --> 00:14:53.000 And then what I was doing was financial eligibility. 00:14:53.000 --> 00:14:60.000 So statewide we've seen about 163,000 seniors and people with disabilities wanting help with their Medicaid. 00:15:00.000 --> 00:15:04.000 There's a lot of need and it's growing. 00:15:04.000 --> 00:15:08.000 And all of this is really the core of what my agency does 00:15:08.000 --> 00:15:12.000 and what the agencies similar to mine do at a state level. 00:15:12.000 --> 00:15:15.000 We do a little bit of everything as far as care. 00:15:15.000 --> 00:15:21.000 So with my position I am primarily funded by the Older Americans Act. 00:15:21.000 --> 00:15:27.000 In 1965, Congress passed a bill that enabled the states 00:15:27.000 --> 00:15:31.000 to be able to have funding and the structure necessary to offer senior services. 00:15:31.000 --> 00:15:38.000 And so before this it was really difficult for us to be able to offer these types of services to seniors and people with disabilities 00:15:38.000 --> 00:15:41.000 because there wasn't that funding that we needed 00:15:41.000 --> 00:15:43.000 to be able to continue on the long run. 00:15:43.000 --> 00:15:48.000 And so we receive our funding through the four year plan 00:15:48.000 --> 00:15:51.000 and so part of my job is to oversee that funding. 00:15:51.000 --> 00:15:55.000 Every year we have to update the grant. 00:15:55.000 --> 00:15:57.000 So I updated the grant. 00:15:57.000 --> 00:15:63.000 It was about a 250 page document so it was quite the project. 00:16:03.000 --> 00:16:08.000 And one of the things about it is that there's a lot of people that play a specific role within that grant 00:16:08.000 --> 00:16:13.000 and so I had to make sure that everyone knew that they had to turn in their information 00:16:13.000 --> 00:16:16.000 let me know how they're doing on the work they said they were going to do 00:16:16.000 --> 00:16:19.000 and I had to send it in to the state 00:16:19.000 --> 00:16:21.000 who is the one who oversees it 00:16:21.000 --> 00:16:25.000 and let's the federal government know that we're doing the job we're supposed to be doing. 00:16:25.000 --> 00:16:28.000 And then I got to go to Washington, D.C. last year 00:16:28.000 --> 00:16:31.000 and then I got to go to Washington, D.C. this year again. 00:16:31.000 --> 00:16:34.000 And we got to meet with our members of congress 00:16:34.000 --> 00:16:37.000 and let them know about the programs that we're doing. 00:16:37.000 --> 00:16:40.000 We let them know about what the Older American Act does 00:16:40.000 --> 00:16:44.000 and how that helps the seniors in our community. 00:16:44.000 --> 00:16:48.000 And so that was a really neat experience because I never had the opportunity to do that before 00:16:48.000 --> 00:16:54.000 and I felt really proud to be able to talk to people about my agency and the work that we do 00:16:54.000 --> 00:16:58.000 and how we were able to make that possible with the funding that we get from Congress. 00:16:58.000 --> 00:16:65.000 And then part of the Older American Act requires that we also do a lot of outreach events 00:17:05.000 --> 00:17:08.000 that we're reaching out to underrepresented populations 00:17:08.000 --> 00:17:11.000 specifically those that don't speak English. 00:17:11.000 --> 00:17:14.000 And I also oversee our advisory councils. 00:17:14.000 --> 00:17:19.000 They're a group of advocates that go and talk for us at the government level 00:17:19.000 --> 00:17:22.000 at the state legislature 00:17:22.000 --> 00:17:26.000 and with different people in the government. 00:17:26.000 --> 00:17:31.000 And so there's a Woodburn radio station 00:17:31.000 --> 00:17:36.000 so I got to go on there and I ended up cohosting part of the show with Gustavo. 00:17:36.000 --> 00:17:41.000 And we give out resources in Spanish and in English and sometimes in Russian to the community 00:17:41.000 --> 00:17:46.000 and let them know about the programs that we offer and how people can get connected to them. 00:17:46.000 --> 00:17:53.000 And then we partnered with the City of Independence, well I did 00:17:53.000 --> 00:17:58.000 and then we had a resource festival for Spanish-speaking adults. 00:17:58.000 --> 00:17:63.000 And so we had a bunch of tables. We had about 11 different agencies show up 00:18:03.000 --> 00:18:06.000 and we had about 90 older adults that came from around the area. 00:18:06.000 --> 00:18:11.000 And we had raffle prizes, we gave out information, we had a lot of food. 00:18:11.000 --> 00:18:17.000 And so it was really neat because I got to learn more about the community that lives here in Monmouth. 00:18:17.000 --> 00:18:21.000 And there's actually a lot of older adults that are Spanish-speaking or dual English and Spanish-speaking 00:18:21.000 --> 00:18:24.000 that really don't know that there are services available for them. 00:18:24.000 --> 00:18:27.000 There was one lady there that came with her husband 00:18:27.000 --> 00:18:31.000 and she had early-onset dementia 00:18:31.000 --> 00:18:36.000 and so her husband had no idea that there was an agency they could go to to get help and support. 00:18:36.000 --> 00:18:40.000 And so we were able to connect her with resources 00:18:40.000 --> 00:18:44.000 and with the Alzheimer's Association and they were able to get her some help 00:18:44.000 --> 00:18:47.000 so it could be a little bit easier for her husband to take care of her. 00:18:47.000 --> 00:18:53.000 So the other thing that I do is I do volunteer management at an administrative level. 00:18:53.000 --> 00:18:57.000 So I oversee six different areas where people can volunteer. 00:18:57.000 --> 00:18:60.000 We have opportunities to volunteer in the Oregon Money Management program. 00:19:00.000 --> 00:19:04.000 We have seniors who can no longer manage their money 00:19:04.000 --> 00:19:06.000 or they forget to pay bills. 00:19:06.000 --> 00:19:11.000 And so we need volunteers to help us help seniors manage their finances. 00:19:11.000 --> 00:19:17.000 Senior Peer Mentoring. We match a senior with an older adult who's going through depression and anxiety 00:19:17.000 --> 00:19:20.000 and we walk them through a workbook that helps them through that. 00:19:20.000 --> 00:19:24.000 SHIBA is for Medicare assistance. 00:19:24.000 --> 00:19:27.000 We have our Meals on Wheels and our congregate meal sites. 00:19:27.000 --> 00:19:31.000 Most students from WOU tend to volunteer at our Meals on Wheels program. 00:19:31.000 --> 00:19:34.000 We have one at the Monmouth Senior Center which is across the street. 00:19:34.000 --> 00:19:36.000 And this year it became a bilingual meal site. 00:19:36.000 --> 00:19:41.000 So we're always looking for volunteers who can go and deliver meals an hour a day 00:19:41.000 --> 00:19:45.000 or go and have lunch with our seniors and help serve their meals. 00:19:45.000 --> 00:19:50.000 And then we have our advisory councils that are made up of volunteers as well. 00:19:50.000 --> 00:19:56.000 And then sometimes we'll take in volunteers to help us around the office with filing and projects like that. 00:19:56.000 --> 00:19:59.000 And as part of a volunteer management position 00:19:59.000 --> 00:19:61.000 I help put together the workgroup. 00:20:01.000 --> 00:20:07.000 I go and do tabling. I went on the newspaper and put up an ad 00:20:07.000 --> 00:20:10.000 and I've gone on the radio. 00:20:10.000 --> 00:20:14.000 I also help with onboarding, record keeping, and policies and procedures 00:20:14.000 --> 00:20:18.000 to make sure that we're being compliant and that people are getting background checked 00:20:18.000 --> 00:20:21.000 and everything is up to speed with that. 00:20:21.000 --> 00:20:24.000 And then the other thing I do is advocacy. 00:20:24.000 --> 00:20:28.000 And so I went to go help out with Oregon's birthday. 00:20:28.000 --> 00:20:31.000 And I helped cut Oregon's birthday cake and gave out brochures 00:20:31.000 --> 00:20:34.000 And Governor Brown came and cut the cake. 00:20:34.000 --> 00:20:37.000 We have interviews with people running for office. 00:20:37.000 --> 00:20:41.000 So that's happening this summer and we have our advocates sit with them and they get interviewed 00:20:41.000 --> 00:20:48.000 and they ask them questions about how they're going to support people with disabilities and seniors. 00:20:48.000 --> 00:20:53.000 And we also write letters to members of Congress and at the state legislature so I help coordinate that. 00:20:53.000 --> 00:20:60.000 Last year I sent 90 letters to all 90 legislators just letting them know about our programs and services. 00:21:00.000 --> 00:21:05.000 One of the projects I did this year was our Meals on Wheels campaign. 00:21:05.000 --> 00:21:07.000 It was called hashtag save lunch. 00:21:07.000 --> 00:21:12.000 So what we did is we collected paper plates from people who used Meals on Wheels 00:21:12.000 --> 00:21:17.000 and we asked them if they could put their story as to why Meals on Wheels is so important to them. 00:21:17.000 --> 00:21:21.000 And I got to go to D.C. and deliver these to our members of Congress. 00:21:21.000 --> 00:21:24.000 And I just wanted to share some of the paper plates 00:21:24.000 --> 00:21:27.000 because they were really sad and touching 00:21:27.000 --> 00:21:32.000 to see how these seniors are living sometimes with the only meal they get a day. 00:21:32.000 --> 00:21:35.000 And we collected over 350 paper plates. 00:21:35.000 --> 00:21:37.000 So we had a really good outcome. 00:21:37.000 --> 00:21:41.000 We had volunteers who wrote paper plates, people who use Meals on Wheels 00:21:41.000 --> 00:21:44.000 and also some of our staff members who wrote them. 00:21:44.000 --> 00:21:46.000 And here's another one. 00:21:46.000 --> 00:21:51.000 It says sometimes I don't know what day it is and I ask the lady that brings my meal 00:21:51.000 --> 00:21:54.000 and I thank her for bringing me my lunch. 00:21:54.000 --> 00:21:57.000 And this one says my mom and dad receive Meals on Wheels. 00:21:57.000 --> 00:21:60.000 It is a comfort knowing someone is checking on them daily. 00:22:00.000 --> 00:22:02.000 This is the one that really got me. 00:22:02.000 --> 00:22:06.000 I'm blind. I need Meals on Wheels to stay in my home. Thank you. 00:22:06.000 --> 00:22:08.000 So it was kind of sad. 00:22:08.000 --> 00:22:13.000 And then we have so few places to go when we're old. We are lonely. We need Meals on Wheels. 00:22:13.000 --> 00:22:17.000 And this is our volunteers that are part of the advisory council 00:22:17.000 --> 00:22:20.000 and they also helped complete the paper plates. 00:22:20.000 --> 00:22:23.000 And I got to go with one of our directors 00:22:23.000 --> 00:22:27.000 who's part of the Area Agencies on Aging network. 00:22:27.000 --> 00:22:33.000 And we got to deliver them in D.C. with our Blumenauer staff member and our Bonamici staff member 00:22:33.000 --> 00:22:39.000 so that was really neat and afterwards they emailed me photos of the members of Congress actually reading the plates 00:22:39.000 --> 00:22:43.000 so that way we knew that they did indeed read them and look through them. 00:22:45.000 --> 00:22:52.000 The other thing we do as far as advocacy is we create profiles of different people receiving our services. 00:22:52.000 --> 00:22:55.000 And I brought an example of it if you guys want to go through it. 00:22:55.000 --> 00:22:58.000 It has different stories of the people that we help out. 00:23:00.000 --> 00:23:06.000 And so we take these stories and they're actually our consumers and they gave us permission to use their photos. 00:23:06.000 --> 00:23:12.000 And we take them to the state legislature and we show them who these people are 00:23:12.000 --> 00:23:15.000 and how they depend on our programs 00:23:15.000 --> 00:23:20.000 and then we ask them to continue to fund our services and for their support. 00:23:20.000 --> 00:23:24.000 The book that I'll pass around is a book that we give to each of our legislators 00:23:24.000 --> 00:23:28.000 with different stories on the seniors that we serve and people with disabilities. 00:23:28.000 --> 00:23:37.000 And then that's our senior advocates taking some of those books to our members of legislature here in Salem. 00:23:38.000 --> 00:23:45.000 And again that's our advocates meeting with our candidates people who are running for office 00:23:45.000 --> 00:23:48.000 and we show them our books and we give them information about our agency 00:23:48.000 --> 00:23:52.000 so in case they do get to run they know who we are 00:23:52.000 --> 00:23:55.000 and we can go and talk to them more easily. 00:23:55.000 --> 00:23:58.000 And then that's one of our advocates interviewing Teresa Alonso Leon 00:23:58.000 --> 00:23:61.000 at the time she was running for office. 00:24:01.000 --> 00:24:07.000 And we were able to interview her and we played her interview. 00:24:07.000 --> 00:24:12.000 We had members of Congress. We had people from the House and from the Senate 00:24:12.000 --> 00:24:15.000 and we interviewed them and then we played it on TV and on YouTube 00:24:15.000 --> 00:24:18.000 so that was a neat experience for folks as well. 00:24:18.000 --> 00:24:24.000 And those are some of our advocates and they're really silly sometimes. 00:24:24.000 --> 00:24:28.000 Those are actually my parents, my aunt, and my grandparents. 00:24:28.000 --> 00:24:30.000 My grandpa looks a little grumpy but he's really sweet. 00:24:30.000 --> 00:24:33.000 So the other thing that I do is language services. 00:24:33.000 --> 00:24:38.000 And one of the reasons why I put them there is that I grew up in a Spanish-speaking home. 00:24:38.000 --> 00:24:41.000 My parents did not speak English neither did my grandparents 00:24:41.000 --> 00:24:43.000 so I was always translating for them. 00:24:43.000 --> 00:24:46.000 It was so frustrating because I was eight or 10 years old 00:24:46.000 --> 00:24:51.000 and back in the day there weren't always interpreters available 00:24:51.000 --> 00:24:53.000 so it was my job to help my parents out. 00:24:53.000 --> 00:24:59.000 And so when I started working at the agency I noticed that our staff weren't always asking for interpreters 00:24:59.000 --> 00:24:62.000 and they were having family members interpret and stuff like that 00:25:02.000 --> 00:25:08.000 and I started doing a little bit more digging and I realized that there was no one in charge of this. 00:25:08.000 --> 00:25:14.000 So I kind of took it upon myself to let the directors know that this needed to be updated 00:25:14.000 --> 00:25:17.000 and that we were slacking on this. 00:25:17.000 --> 00:25:20.000 I ended up getting assigned to that 00:25:20.000 --> 00:25:24.000 which is ok because that's why my position became bilingual 00:25:24.000 --> 00:25:26.000 because they assigned this to me. 00:25:26.000 --> 00:25:30.000 It's been really neat because I've been able to put policies and procedures in place. 00:25:30.000 --> 00:25:33.000 I've been able to do staff trainings all over the five counties. 00:25:33.000 --> 00:25:38.000 And I've taught people how to use interpreters over the phone, in person, with ASL 00:25:38.000 --> 00:25:42.000 and also how to make sure all of our forms are translated. 00:25:42.000 --> 00:25:48.000 I've also put together data management to show how many languages we have in our counties 00:25:48.000 --> 00:25:50.000 and how often these services are being requested. 00:25:50.000 --> 00:25:56.000 And we've been able to utilize this information in our grants and different reports that we make. 00:25:56.000 --> 00:25:58.000 And I also make sure that the bills get paid. 00:25:58.000 --> 00:25:60.000 So it's been kind of interesting. 00:26:00.000 --> 00:26:05.000 I saw a need and I was able to jump on it and it was great. 00:26:05.000 --> 00:26:10.000 I'm also thankful for that because I know that if my mom and dad or grandpa were to go in to our agency 00:26:10.000 --> 00:26:13.000 they'd be served in the language that they can speak. 00:26:13.000 --> 00:26:16.000 So that's something that I'm very passionate about and always advocating for. 00:26:16.000 --> 00:26:19.000 And so the opportunities and challenges. 00:26:19.000 --> 00:26:23.000 Again the population is growing 00:26:23.000 --> 00:26:29.000 so every year we have more seniors entering the age of 65. 00:26:29.000 --> 00:26:37.000 And as you can see this is 2015. By 2030 the population will be up here. 00:26:37.000 --> 00:26:42.000 So what that means for us is that there's going to be a lot of job opportunities. 00:26:42.000 --> 00:26:48.000 Our agency is growing. We are always opening up new positions and stuff like that. 00:26:48.000 --> 00:26:51.000 And so if you're looking to work in this field 00:26:51.000 --> 00:26:56.000 just know that there's going to be a need for more people like you to work in there. 00:26:56.000 --> 00:26:58.000 One of the challenges is funding. 00:26:58.000 --> 00:26:63.000 We're always having to advocate at the state and federal level. 00:27:03.000 --> 00:27:08.000 Sometimes senior services are overseen and we see a lot of cuts in our budgets 00:27:08.000 --> 00:27:12.000 and it makes it really difficult for us to be able to serve this population 00:27:12.000 --> 00:27:14.000 that has a really high need. 00:27:14.000 --> 00:27:21.000 And so those are the opportunities and challenges that I see happening within the field. 00:27:21.000 --> 00:27:26.000 So one of the opportunities that I've seen is there's a huge need for professionals in the field. 00:27:26.000 --> 00:27:32.000 Whether you want to be a personal trainer or you want to be a case manager or a nurse 00:27:32.000 --> 00:27:35.000 there's a huge need and it just keeps growing. 00:27:35.000 --> 00:27:38.000 I've had a lot of opportunities to network and meet a lot of different people. 00:27:38.000 --> 00:27:43.000 And I also have a lot of flexibility within my everyday job. 00:27:43.000 --> 00:27:45.000 I kind of get to pick different projects 00:27:45.000 --> 00:27:50.000 and if I see that there's a need I have the opportunity to work on that and meet the need. 00:27:50.000 --> 00:27:54.000 I also have a lot of flexibility with my schedule which is really nice. 00:27:54.000 --> 00:27:60.000 My agency is very flexible with that and that's something that I've always wanted when I've got a job. 00:28:00.000 --> 00:28:04.000 I didn't want to work weekends anymore and so I don't work weekends anymore so it's really nice. 00:28:04.000 --> 00:28:08.000 I get to be an advocate and that's something that I really enjoy doing. 00:28:08.000 --> 00:28:11.000 I like to be an advocate for social justice 00:28:11.000 --> 00:28:16.000 and I'm able to bring this passion that I have to my everyday work. 00:28:16.000 --> 00:28:19.000 I'm always learning how things work at the big federal macro level 00:28:19.000 --> 00:28:25.000 and also I've learned a lot about how things work within the agency and at a smaller scale 00:28:25.000 --> 00:28:27.000 so that's been really interesting. 00:28:27.000 --> 00:28:32.000 I've had the opportunity to influence policy and make policy which is something that I've always wanted to do. 00:28:32.000 --> 00:28:37.000 And I get to speak Spanish in my everyday job and that's also something that I always wanted to do 00:28:37.000 --> 00:28:40.000 incorporate a little bit of my culture in the job that I have 00:28:40.000 --> 00:28:43.000 and my agency has given me that opportunity. 00:28:43.000 --> 00:28:48.000 Again some of the challenges. Funding. There's never enough money. We're a government agency. 00:28:48.000 --> 00:28:53.000 Sometimes we have to be really mindful of how we spend our money and what we do with it. 00:28:53.000 --> 00:28:55.000 There's a lot of constant changes. 00:28:55.000 --> 00:28:60.000 Sometimes the federal government or the state will tell us you guys can't do this anymore. You have to do it this way. 00:29:00.000 --> 00:29:02.000 So we have to rethink everything 00:29:02.000 --> 00:29:05.000 and sometimes in this really small timeline. 00:29:05.000 --> 00:29:11.000 So that can be really frustrating especially for staff that are the ones doing the everyday work with our consumers. 00:29:11.000 --> 00:29:14.000 It can also be frustrating for the people that are receiving services 00:29:14.000 --> 00:29:19.000 when we're having to tell them we're sorry but we have to take you off services 00:29:19.000 --> 00:29:23.000 or we have to cut down the amount of hours you're getting or the amount of Food Stamps you're getting. 00:29:23.000 --> 00:29:28.000 That can be very frustrating especially if you're very passionate about helping someone. 00:29:28.000 --> 00:29:32.000 Recruiting volunteers is tough because there's a huge demand for it. 00:29:32.000 --> 00:29:35.000 Everybody wants volunteers and there's not enough of them. 00:29:35.000 --> 00:29:40.000 And then other duties as assigned, that was on my job description 00:29:40.000 --> 00:29:46.000 which is really dangerous because that pretty much means that if there's something that needs to be done and nobody's doing it 00:29:46.000 --> 00:29:48.000 you're potentially going to be the one who will do it. 00:29:48.000 --> 00:29:50.000 So just be careful with that. 00:29:50.000 --> 00:29:54.000 If you see that on an application try to ask what they mean by it 00:29:54.000 --> 00:29:58.000 and maybe try to work around it so they can be more specific. 00:29:58.000 --> 00:29:62.000 It's very bureaucratic. It's a government agency. 00:30:02.000 --> 00:30:07.000 We have our board of directors, we have executive directors, we have the advisory council. 00:30:07.000 --> 00:30:13.000 And so if you want something done sometimes you have to work through all these levels of government to get things done. 00:30:13.000 --> 00:30:17.000 And a lot of times it's hard because you'll see a need and you want to change it 00:30:17.000 --> 00:30:21.000 but there's all these barriers that prevent you from doing that. 00:30:21.000 --> 00:30:23.000 I'm always constantly learning. 00:30:23.000 --> 00:30:27.000 I have to read a lot. I have a lot of deadlines so sometimes I feel like I'm still in school. 00:30:27.000 --> 00:30:32.000 And sometimes it can be hard talking to the legislature advocating to them 00:30:32.000 --> 00:30:35.000 when they're not always passionate about senior services 00:30:35.000 --> 00:30:38.000 and they have other priorities so that can be challenging. 00:30:38.000 --> 00:30:42.000 And then recommendations for you guys. I definitely encourage you to volunteer 00:30:42.000 --> 00:30:44.000 and to get an internship. 00:30:44.000 --> 00:30:49.000 So with my agency we don't have an internship program 00:30:49.000 --> 00:30:53.000 but if you're interested in interning with our agency 00:30:53.000 --> 00:30:58.000 then I think it would have to go through Janet. 00:30:58.000 --> 00:30:61.000 So I'll be working with her to see how we can get you guys to intern. 00:31:01.000 --> 00:31:07.000 But typically the way that it works is we'll get an interested intern and we'll email our managers 00:31:07.000 --> 00:31:10.000 to see if any of them are interested or in need of an intern 00:31:10.000 --> 00:31:13.000 and if they are then we'll move forward with the process. 00:31:13.000 --> 00:31:16.000 I know that there are some agencies that actually have an internship program. 00:31:16.000 --> 00:31:19.000 We kind of take it as the need comes. 00:31:19.000 --> 00:31:24.000 And definitely network. Try to meet people in the field. 00:31:24.000 --> 00:31:26.000 Try to invite them out for lunch. 00:31:26.000 --> 00:31:32.000 I learned that from someone and that's how I've been able to really meet people. 00:31:32.000 --> 00:31:36.000 I'll invite them out for lunch and just ask them questions 00:31:36.000 --> 00:31:38.000 and learn more about what they do. 00:31:38.000 --> 00:31:42.000 And people like that. I think it helps a lot and it really helps them remember you. 00:31:42.000 --> 00:31:45.000 So if you're looking for jobs or opportunities 00:31:45.000 --> 00:31:49.000 don't be scared to ask someone to go have coffee with you or go have lunch with you. 00:31:49.000 --> 00:31:51.000 Typically people are really excited to do that 00:31:51.000 --> 00:31:54.000 and they love talking about what they do and stuff like that. 00:31:54.000 --> 00:31:57.000 Again don't let long job descriptions fool you. 00:31:57.000 --> 00:31:60.000 I've noticed that within my job and any state job 00:32:00.000 --> 00:32:04.000 the job description is ridiculously long and you might feel discouraged 00:32:04.000 --> 00:32:07.000 and think that maybe you don't qualify but just read through it. 00:32:07.000 --> 00:32:10.000 I always advise people to print out their job description 00:32:10.000 --> 00:32:15.000 because sometimes when you apply and you're getting ready for the interview the job description's not there anymore. 00:32:15.000 --> 00:32:18.000 So always print it out and then highlight different things that they're asking for 00:32:18.000 --> 00:32:24.000 and try to incorporate those keywords within your resume and when you're interviewing. 00:32:24.000 --> 00:32:25.000 That's really important. 00:32:25.000 --> 00:32:27.000 Prepare before the interview. 00:32:27.000 --> 00:32:30.000 At least read their mission, vision, and core values. 00:32:30.000 --> 00:32:33.000 But always try to prepare for the interview. 00:32:33.000 --> 00:32:36.000 I also sit next to HR. 00:32:36.000 --> 00:32:39.000 We live in a little cubicle world so I hear everything. 00:32:39.000 --> 00:32:43.000 And one of the things I'm always hearing from HR is people don't customize their resume 00:32:43.000 --> 00:32:46.000 for that specific job they're applying for. 00:32:46.000 --> 00:32:52.000 So they have this really general resume and they'll use that to apply for five or six different jobs. 00:32:52.000 --> 00:32:55.000 And we notice. Our HR folks notice. 00:32:55.000 --> 00:32:59.000 And so I always tell folks make sure you're customizing every single one 00:32:59.000 --> 00:32:61.000 to meet the need of that agency 00:33:01.000 --> 00:33:04.000 so that way they know that you're being specific 00:33:04.000 --> 00:33:08.000 and that you're not just applying to a bunch of different jobs. 00:33:08.000 --> 00:33:11.000 Because they'll come and talk to me like look at this person. 00:33:11.000 --> 00:33:15.000 They forgot to take off banking or something like that. 00:33:15.000 --> 00:33:17.000 We're not even like a bank. 00:33:17.000 --> 00:33:22.000 So just make sure that you're catering your resume to that specific job. 00:33:22.000 --> 00:33:25.000 If you're applying to five different ones just do a little bit more work 00:33:25.000 --> 00:33:29.000 and customize every single one of your resumes for those five different jobs. 00:33:29.000 --> 00:33:32.000 It might seem like a lot but it really does pay off. 00:33:32.000 --> 00:33:34.000 And always have a cover letter. 00:33:34.000 --> 00:33:37.000 So we don't ask for a cover letter but our managers expect one 00:33:37.000 --> 00:33:40.000 which I find really weird. 00:33:40.000 --> 00:33:43.000 But always have one even if they don't ask for one 00:33:43.000 --> 00:33:45.000 always have a cover letter on top of your resume. 00:33:45.000 --> 00:33:48.000 Because your resume doesn't always say everything you do 00:33:48.000 --> 00:33:50.000 and it doesn't really talk about who you are as a person. 00:33:50.000 --> 00:33:54.000 And so the cover letter is super important. It doesn't have to be very long. 00:33:54.000 --> 00:33:58.000 Just try to incorporate something in there that your resume doesn't have. 00:33:58.000 --> 00:33:63.000 And if they don't ask for one walk in with your cover letter. 00:34:03.000 --> 00:34:05.000 So I always tell people walk in with something 00:34:05.000 --> 00:34:08.000 even if they say they'll have the resume for you 00:34:08.000 --> 00:34:09.000 come in with your resumes in your hand 00:34:09.000 --> 00:34:13.000 because that just shows that you're prepared and you have something to give them. 00:34:13.000 --> 00:34:16.000 And it really does make you stand out. 00:34:16.000 --> 00:34:20.000 I got to be part of a few interview sessions 00:34:20.000 --> 00:34:23.000 where we had to interview a few folks for a certain job. 00:34:23.000 --> 00:34:27.000 And I realized that it makes a huge difference when people come in with their resume 00:34:27.000 --> 00:34:29.000 or a cover letter or letters of recommendation. 00:34:29.000 --> 00:34:33.000 It really does set them aside because a lot of folks don't come in with anything. 00:34:33.000 --> 00:34:36.000 And that one person that did we remember them. 00:34:36.000 --> 00:34:40.000 We really do and we actually take the time to look at their name again on the letter. 00:34:40.000 --> 00:34:43.000 So even if that's the only thing they saw on that letter 00:34:43.000 --> 00:34:47.000 they'll remember you over the other five people that didn't bring anything. 00:34:47.000 --> 00:34:48.000 And just don't be discouraged. 00:34:48.000 --> 00:34:53.000 When I got out of college I was working as a sushi waitress. 00:34:53.000 --> 00:34:56.000 And then from there I was a bartender. 00:34:56.000 --> 00:34:59.000 And then from there I worked at Home Depot and then from there I worked at the bank. 00:34:59.000 --> 00:34:62.000 And then I was able to get a job with this agency. 00:35:02.000 --> 00:35:07.000 And so it did take a little bit of time for me to be able to gain some experience 00:35:07.000 --> 00:35:11.000 and be able to actually get a job that I really enjoy doing. 00:35:11.000 --> 00:35:14.000 Just don't be discouraged if you don't get a job right away after college. 00:35:14.000 --> 00:35:16.000 It doesn't mean you're a failure 00:35:16.000 --> 00:35:20.000 or that you can't find a job or that you chose the wrong career. 00:35:20.000 --> 00:35:24.000 If you don't find one you've just got to keep looking keep digging 00:35:24.000 --> 00:35:28.000 and have lunch and network with people because that really helps a lot. 00:35:28.000 --> 00:35:31.000 How many languages did we have in our service area? 00:35:31.000 --> 00:35:36.000 In 2017 we had 17 different languages that weren't English. 00:35:36.000 --> 00:35:40.000 So we had Farsi, Cambodian, 00:35:40.000 --> 00:35:47.000 Marshallese, Trukese which is an Islander language as well. 00:35:47.000 --> 00:35:52.000 We had French, Dutch, we had a lot. 00:35:52.000 --> 00:35:55.000 Like 17 languages for the five counties that we serve in. 00:35:55.000 --> 00:35:62.000 I want to say the rarest language we encountered last year was a Mayan dialect 00:36:02.000 --> 00:36:07.000 and we weren't able to find an interpreter over the phone for like the first month. 00:36:07.000 --> 00:36:12.000 And finally they were able to connect us with someone in Florida who we had to preschedule 00:36:12.000 --> 00:36:14.000 in order for us to be able to talk to our consumer. 00:36:14.000 --> 00:36:17.000 And that person was up in the Warrenton area. 00:36:17.000 --> 00:36:22.000 So it was really interesting to think that there's someone that speaks a rare language that we don't really see 00:36:22.000 --> 00:36:26.000 and they were up in the Astoria Warrenton area. 00:36:26.000 --> 00:36:31.000 So I gave you guys my resume so if you have any questions you guys can always email me or call me. 00:36:31.000 --> 00:36:34.000 That's my work email on there. 00:36:34.000 --> 00:36:36.000 And my resume is also really long. 00:36:36.000 --> 00:36:41.000 But what I do is as I gain experience or I think of anything I could add on my resume 00:36:41.000 --> 00:36:43.000 I just put it on there. 00:36:43.000 --> 00:36:44.000 And then it just gets longer and longer 00:36:44.000 --> 00:36:48.000 and if I ever see a job that I might be interested in or an opportunity I want to be a part of 00:36:48.000 --> 00:36:51.000 then I just delete what maybe doesn't pertain 00:36:51.000 --> 00:36:53.000 and I already have my resume ready to go. 00:36:53.000 --> 00:36:57.000 That's something I also learned from someone and I've just always done it. 00:36:57.000 --> 00:36:62.000 So it looks kind of long but usually what I do is take things off. 00:37:02.000 --> 00:37:06.000 And then customize it to whatever it is I'm applying for. 00:37:06.000 --> 00:37:10.000 That's all for you guys. Thank you.