WEBVTT

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Computing Solutions.

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to be talking about

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our exciting new unified

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communication system,

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which is Zoom Phone.

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Now you're probably

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with Zoom meetings,

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just another feature of

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Zoom that we're adding to

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your WOU Zoom account.

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We will talk about how

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you can get started with

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Zoom Phone and we'll have

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an opportunity for

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questions and answers.

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Now I'd like to turn it over to

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our WOU Zoom admin, Tom Groves.

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great to see everyone here.

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This event has captioning and

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interpretation from Office

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of Disability Services.

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Thank you to them.

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The first part of this session

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will be a tutorial video.

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It's the same video we played

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last week and you may have

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seen it on YouTube as well.

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Without further ado,

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I will share that

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and following that tutorial,

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we will reconvene and

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questions. Thank you.

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open the floor for

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this presentation,

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the basic information

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you're going to learn

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with Zoom Phone,

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you need to work

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the awesome new phone

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system that uses

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computer or smartphone.

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the Zoom client on your

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headset at your computer,

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If you're going to use a

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you'll want to

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double-check it's plugged

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on your computer.

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into a USB port

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The headset UCS offered leading

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up to the Zoom Phone

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launch is entirely plug

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and play on Mac and Windows

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so you won't need to

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install special drivers.

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If you have a private office and

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a computer with a built-in

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speaker and microphone,

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you don't necessarily

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need to use a headset,

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but your calls will probably

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sound better with a headset.

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Let's say it's the start of

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your workday and you want

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to be able to place

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and receive calls.

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Your Western Zoom account,

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which Zoom phone is a part of,

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is now linked to portal.

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The first step is

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to log into portal.

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Now find the Zoom application

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on your computer.

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If you're using a Wu

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owned computer on campus,

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you may have noticed

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we automatically

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installed Zoom for you.

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On windows, look for a blue

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Zoom icon on the desktop.

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You could also click the

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Z-O-O-M. On a Mac,

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look in your applications

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folder for Zoom or open

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a spotlight search

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and type Z-O-O-M.

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If you don't see it,

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you can find the

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download link at

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the web address shown at

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the end of this video.

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In this example,

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my Zoom client has

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the logon screen

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displayed because

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I wasn't already

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logged into Zoom.

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We're going to click

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the SSO button,

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but just a quick note first,

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to use Zoom Phone,

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it's important to be

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sure you're logged in

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as your Western

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licenses Zoom account.

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So if Zoom launches

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without asking you to log

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in and you're not sure if you're

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using the right account,

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for example, you

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don't see a Phone tab

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or you hit that annoying

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Just click your profile

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icon in the top-right,

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then sign out at the

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bottom of the menu.

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Now you'll see the login screen

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and can click the SSO button.

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SSO stands for single sign-on,

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and it means you don't

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have to login to Zoom

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separately if you're

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already logged into portal.

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By the way, if you see a

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dialog box asking what

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out company's SSO domain

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is, enter WOU-edu.

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But this field should

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be automatically

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filled in if you're on

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a WOU owned computer.

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Now I'm in Zoom.

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If this is the first time

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on this computer,

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I'm using the headset

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headset selected for audio.

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I'll verify Zoom has the

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Click the ''Settings'' icon in

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the little gear.

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the top right, it's

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left and confirm that

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Select audio on the

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your headset is the speakers

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and the microphone.

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There's a really neat

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feature to choose here too.

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a speaker and you

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If your computer has

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click use separate audio

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device to play ringtone,

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you can play the ringing

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sound out of the speakers,

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but still use the

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headset for call audio.

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I'm going to set the ringing

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volume fairly high too.

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That means you'll still hear

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the ringing sound if

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you're near your computer,

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but don't have your headset on.

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Great. Now I'm logged into

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Zoom and I've set up my headset.

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Now take care of

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something powerful.

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I'll only need to do once.

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Look at the home

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section in Zoom.

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Do you see my schedule here?

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It's empty right now.

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We're going to connect Google

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Calendar and Contacts to Zoom.

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You may have already

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done this when we were

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using just Zoom meetings.

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But if you haven't,

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you'll really want

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to do it now that

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you have Zoom Phone.

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Go back to portal and click

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the new blue Zoom

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icon at the top.

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From the Zoom profile page,

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scroll down to configure

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calendar and contacts service.

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Click that button and confirm

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Google is selected with

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right permissions on

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Calendar and Contacts.

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Then click ''Next''.

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Select your Gmail account.

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I'll click ''Continue

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Now'' and that's it.

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If I peek back at

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Zoom's home section,

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now I see my upcoming

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Google Calendar items.

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The reason this is so useful

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isn't that now I have a new

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way to see my schedule,

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although that is handy.

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If you have one of

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the larger old phones

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with all the buttons

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on the right side,

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you know you can see if a person

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you wanted to call was already

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was green on your phone.

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on a call because her light

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Zoom does that too.

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If you search for someone

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in Zoom and she's on

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a Zoom meeting or

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a Zoom Phone call,

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camera or phone icon

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her name will have a red

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overlaid on her picture profile.

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But if she's connected

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to Google Calendar,

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you'll even see a little red

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calendar icon overlaid so you

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know if the person

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you're trying to reach

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in a meeting.

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is already occupied

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we've linked Google,

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That's not the only reason

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I'll show you another

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nifty feature

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with contacts in a minute.

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I'll click the

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In the phone sections

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default view,

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the right and a panel on

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I have a dialing area on

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functions: history,

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the left with four

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SMS or text messages.

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voicemail, lines, and

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To call someone in Zoom Phone,

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I'll put my headset on.

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Click my mouse on,

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enter a name or number,

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and type out the extension.

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way you can dial,

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There's another cool

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the person's name.

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and that's just by entering

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few more ways to place

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There are actually a

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a call which we'll cover

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in other documentation.

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When someone calls me,

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I'll see a screen like this.

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This popup has the

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colors information and

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also tells me what number

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the color is calling for.

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That's important if you answer

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a call queue because you can

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differentiate

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between direct calls

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or calls to a shared number.

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If you click ''Accept''

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you'll answer the call.

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If you don't accept the call,

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then in most cases the call will

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be sent to your voicemail.

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In some cases like a call queue,

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the call will go to the

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next available agent.

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Now we're on a call.

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First, you might notice that

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if the person you're talking

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to is another staff member

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calling from her

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Zoom Phone line,

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the sound quality of the

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call is incredibly clear.

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It's not just your imagination,

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significant improvement.

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it really is a

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You can mute your mic

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by pressing mute in

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the top-left and hold is

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music for the color.

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in center and plays hold

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You can transfer calls

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by answering the call.

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Then click ''Transfer'',

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and type out the person

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or phone number you're

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transferring to.

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the transfer type.

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That's the menu for

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You can select a warm transfer,

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transfer to voice mail.

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blind transfer, or

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Warm transfer means

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you'll talk to

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transferring the call.

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your colleagues first before

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You can say something

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like, I have Bob

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calling again about

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account 1,2,3,4.

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Then you complete

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the transfer by

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complete transfer button.

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clicking the blue

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Or you could back out of

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the transfer by clicking

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Blind transfer means you'll

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directly connect the caller to

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transferring to

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the person you're

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without a heads up conversation.

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Two, voicemail will

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connect the caller to

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the voicemail of the line

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you're transferring to.

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Conference calls work like this.

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First, you'll call one party.

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Then you'll press "Add call" and

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type out the number to

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call and press "Enter."

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When he answers, click

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the merge call arrow icon

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and pick the first column,

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the little menu, to

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create a three-way call.

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Three parties is as many as

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we can have in Zoom Phone,

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but if you need a larger group,

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that's easy to accomplish by

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moving the call to

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a Zoom meeting.

00:19:38.000 --> 00:19:40.000
Oh yeah, you can move

00:19:40.000 --> 00:19:43.000
any active call to a full

00:19:40.000 --> 00:19:43.000
Zoom meeting in seconds.

00:19:43.000 --> 00:19:45.000
If you've ever started

00:19:43.000 --> 00:19:45.000
a conversation with

00:19:45.000 --> 00:19:48.000
a coworker about a file

00:19:45.000 --> 00:19:48.000
you're collaborating on,

00:19:48.000 --> 00:19:49.000
you may have found yourself in

00:19:49.000 --> 00:19:51.000
a situation where it

00:19:49.000 --> 00:19:51.000
would help to actually

00:19:51.000 --> 00:19:53.000
see and interact

00:19:51.000 --> 00:19:53.000
with the document

00:19:53.000 --> 00:19:57.000
together. Watch this now.

00:20:06.000 --> 00:20:07.000
Do you have a minute to go over

00:20:07.000 --> 00:20:10.000
a PowerPoint I'm working

00:20:07.000 --> 00:20:10.000
on this morning?

00:20:10.000 --> 00:20:14.000
All right. Let's go

00:20:10.000 --> 00:20:14.000
into a Zoom meeting.

00:20:36.000 --> 00:20:39.000
Good to see you, Shea.

00:20:39.000 --> 00:20:42.000
Just click Meet and

00:20:39.000 --> 00:20:42.000
in a few seconds,

00:20:42.000 --> 00:20:45.000
everyone will be in a

00:20:42.000 --> 00:20:45.000
Zoom meeting with chat,

00:20:45.000 --> 00:20:47.000
screen share, video

00:20:45.000 --> 00:20:47.000
recording, and so on.

00:20:47.000 --> 00:20:49.000
It's easy to add more colleagues

00:20:49.000 --> 00:20:51.000
by using the invite dialogue.

00:20:51.000 --> 00:20:54.000
It's the up arrow

00:20:51.000 --> 00:20:54.000
next to participants,

00:20:54.000 --> 00:20:56.000
or you can open it with

00:20:54.000 --> 00:20:56.000
the keyboard shortcut,

00:20:56.000 --> 00:20:60.000
Alt + I on Windows

00:20:56.000 --> 00:20:60.000
or Command I on Mac.

00:21:01.000 --> 00:21:04.000
That's about it for

00:21:01.000 --> 00:21:04.000
basic call controls.

00:21:04.000 --> 00:21:06.000
Now looking over on the left,

00:21:06.000 --> 00:21:09.000
first in this panel

00:21:06.000 --> 00:21:09.000
is the History tab.

00:21:09.000 --> 00:21:11.000
It's a record of

00:21:09.000 --> 00:21:11.000
your call history,

00:21:11.000 --> 00:21:14.000
including calls you've

00:21:11.000 --> 00:21:14.000
placed, answered, and missed.

00:21:14.000 --> 00:21:17.000
It's easy to call back

00:21:14.000 --> 00:21:17.000
one of these numbers by

00:21:17.000 --> 00:21:20.000
mousing over it and

00:21:17.000 --> 00:21:20.000
clicking the phone icon,

00:21:20.000 --> 00:21:22.000
or you can click

00:21:20.000 --> 00:21:22.000
the three dots to

00:21:22.000 --> 00:21:24.000
sent him a text message or block

00:21:24.000 --> 00:21:26.000
this caller from calling

00:21:24.000 --> 00:21:26.000
you again if he's

00:21:26.000 --> 00:21:30.000
a persistent salesperson

00:21:26.000 --> 00:21:30.000
or other nuisance caller.

00:21:32.000 --> 00:21:35.000
Next to the right is voicemail.

00:21:35.000 --> 00:21:37.000
You can review,

00:21:35.000 --> 00:21:37.000
playback, callback,

00:21:37.000 --> 00:21:41.000
or delete your messages all

00:21:37.000 --> 00:21:41.000
without leaving the Zoom app.

00:21:41.000 --> 00:21:44.000
Zoom will even try to perform

00:21:41.000 --> 00:21:44.000
speech-to-text conversion

00:21:44.000 --> 00:21:45.000
so you can quickly scan

00:21:45.000 --> 00:21:48.000
the details of the

00:21:45.000 --> 00:21:48.000
caller's message.

00:21:48.000 --> 00:21:50.000
I know you're wondering

00:21:48.000 --> 00:21:50.000
if the voicemails

00:21:50.000 --> 00:21:51.000
will still go to your email?

00:21:51.000 --> 00:21:54.000
Yes. New voicemails

00:21:51.000 --> 00:21:54.000
will go to your email

00:21:54.000 --> 00:21:58.000
with the audio attached and

00:21:54.000 --> 00:21:58.000
now with a transcription too.

00:21:58.000 --> 00:21:60.000
The next section over is

00:22:00.000 --> 00:22:04.000
lines where you'll see any

00:22:00.000 --> 00:22:04.000
calls you have active.

00:22:04.000 --> 00:22:06.000
useful if you've

00:22:04.000 --> 00:22:06.000
This section is really

00:22:06.000 --> 00:22:10.000
yourself and another user.

00:22:06.000 --> 00:22:10.000
established delegation between

00:22:10.000 --> 00:22:13.000
Delegation and Zoom is a

00:22:10.000 --> 00:22:13.000
cool feature that allows

00:22:13.000 --> 00:22:16.000
an assistant to handle her

00:22:13.000 --> 00:22:16.000
supervisors' phone calls.

00:22:16.000 --> 00:22:18.000
It's a feature activated by you,

00:22:18.000 --> 00:22:20.000
the end user, and I'll

00:22:20.000 --> 00:22:22.000
separate documentation.

00:22:20.000 --> 00:22:22.000
cover it more in

00:22:23.000 --> 00:22:26.000
The last section is SMS.

00:22:26.000 --> 00:22:28.000
Everyone's phone at WOU can now

00:22:28.000 --> 00:22:30.000
send and receive text messages.

00:22:30.000 --> 00:22:32.000
You can text other

00:22:30.000 --> 00:22:32.000
WOU numbers, yes,

00:22:32.000 --> 00:22:35.000
but this may be particularly

00:22:32.000 --> 00:22:35.000
useful for faculty to

00:22:35.000 --> 00:22:37.000
communicate with

00:22:35.000 --> 00:22:37.000
students without

00:22:37.000 --> 00:22:39.000
the scheduling your time

00:22:37.000 --> 00:22:39.000
commitment of a phone call.

00:22:39.000 --> 00:22:42.000
Zoom Phones, text messages do

00:22:42.000 --> 00:22:44.000
support pictures and emoji.

00:22:44.000 --> 00:22:46.000
SMS messages are threaded,

00:22:46.000 --> 00:22:49.000
meaning grouped by contact,

00:22:49.000 --> 00:22:52.000
and the time that

00:22:49.000 --> 00:22:52.000
you messaged them.

00:22:52.000 --> 00:22:55.000
Great, that covers

00:22:52.000 --> 00:22:55.000
the essentials and a

00:22:55.000 --> 00:22:59.000
little more of the Zoom Phone

00:22:55.000 --> 00:22:59.000
section in the Zoom client.

00:22:59.000 --> 00:22:62.000
By the way, the interface

00:22:59.000 --> 00:22:62.000
and capabilities are

00:23:02.000 --> 00:23:06.000
Android and iOS app.

00:23:02.000 --> 00:23:06.000
almost identical on the

00:23:06.000 --> 00:23:09.000
If you plan to use

00:23:06.000 --> 00:23:09.000
your portable phone as

00:23:09.000 --> 00:23:11.000
even primary device,

00:23:09.000 --> 00:23:11.000
a complimentary or

00:23:11.000 --> 00:23:14.000
two trainings in one.

00:23:11.000 --> 00:23:14.000
it's like you just saw

00:23:14.000 --> 00:23:17.000
Now we'll return to

00:23:14.000 --> 00:23:17.000
the Zoom web interface

00:23:17.000 --> 00:23:20.000
where most of the user

00:23:17.000 --> 00:23:20.000
preferences are set.

00:23:20.000 --> 00:23:22.000
Back in the WOU portal,

00:23:22.000 --> 00:23:25.000
click that blue Zoom icon.

00:23:25.000 --> 00:23:27.000
Now click Phone on

00:23:27.000 --> 00:23:29.000
already selected.

00:23:27.000 --> 00:23:29.000
the left if it wasn't

00:23:29.000 --> 00:23:33.000
The first two sections

00:23:29.000 --> 00:23:33.000
in your phone area,

00:23:33.000 --> 00:23:35.000
voicemail which both

00:23:33.000 --> 00:23:35.000
are history and

00:23:35.000 --> 00:23:37.000
present the same

00:23:35.000 --> 00:23:37.000
information you'll

00:23:37.000 --> 00:23:39.000
find in the Zoom application,

00:23:39.000 --> 00:23:42.000
in filtering flexibility.

00:23:39.000 --> 00:23:42.000
but with a little more detail

00:23:42.000 --> 00:23:45.000
working on documentation

00:23:42.000 --> 00:23:45.000
Next is recording and we're

00:23:45.000 --> 00:23:48.000
for the Zoom recording

00:23:45.000 --> 00:23:48.000
features in Zoom Phone now.

00:23:48.000 --> 00:23:53.000
importantly is settings.

00:23:48.000 --> 00:23:53.000
Last and most

00:23:53.000 --> 00:23:55.000
For now let's concentrate on

00:23:55.000 --> 00:23:58.000
section in settings.

00:23:55.000 --> 00:23:58.000
the call handling

00:23:58.000 --> 00:23:60.000
The first change

00:23:58.000 --> 00:23:60.000
you might make is

00:24:00.000 --> 00:24:03.000
setting your personal

00:24:00.000 --> 00:24:03.000
business hours.

00:24:03.000 --> 00:24:05.000
This is significant

00:24:03.000 --> 00:24:05.000
if you're also using

00:24:05.000 --> 00:24:07.000
Zoom Phone from a

00:24:05.000 --> 00:24:07.000
smartphone that you'll have

00:24:07.000 --> 00:24:08.000
near you at home

00:24:07.000 --> 00:24:08.000
and don't want to

00:24:08.000 --> 00:24:11.000
answer work calls after hours.

00:24:11.000 --> 00:24:13.000
You can click "Edit",

00:24:13.000 --> 00:24:15.000
then choose Custom Hours to

00:24:15.000 --> 00:24:19.000
select the time ranges you

00:24:15.000 --> 00:24:19.000
want to answer Western calls.

00:24:19.000 --> 00:24:21.000
Incoming calls outside

00:24:19.000 --> 00:24:21.000
of your work hours

00:24:21.000 --> 00:24:24.000
will go to your voicemail

00:24:21.000 --> 00:24:24.000
without ringing your phone.

00:24:24.000 --> 00:24:28.000
Leave the next couple of

00:24:24.000 --> 00:24:28.000
options at their defaults.

00:24:28.000 --> 00:24:31.000
It's a really great idea

00:24:28.000 --> 00:24:31.000
for everyone to record

00:24:31.000 --> 00:24:33.000
a voicemail greeting that states

00:24:33.000 --> 00:24:35.000
your name and your role

00:24:33.000 --> 00:24:35.000
at the university.

00:24:35.000 --> 00:24:37.000
To record your greeting,

00:24:37.000 --> 00:24:41.000
click Audio Library

00:24:37.000 --> 00:24:41.000
under Greeting in Menu.

00:24:41.000 --> 00:24:43.000
Now, this is something great.

00:24:43.000 --> 00:24:45.000
In Zoom Phone, you can store

00:24:45.000 --> 00:24:47.000
many different

00:24:45.000 --> 00:24:47.000
voicemail greetings.

00:24:47.000 --> 00:24:50.000
If you have a break in

00:24:47.000 --> 00:24:50.000
teaching between terms,

00:24:50.000 --> 00:24:51.000
you could have a

00:24:50.000 --> 00:24:51.000
special voicemail

00:24:51.000 --> 00:24:52.000
greeting for that purpose.

00:24:52.000 --> 00:24:56.000
Another for vacation and

00:24:52.000 --> 00:24:56.000
another generic greeting.

00:24:56.000 --> 00:24:58.000
Those other greetings

00:24:56.000 --> 00:24:58.000
will be listed

00:24:58.000 --> 00:24:60.000
here if you choose

00:24:58.000 --> 00:24:60.000
to record them.

00:25:00.000 --> 00:25:03.000
For now, click "Add Audio",

00:25:03.000 --> 00:25:05.000
click "Record by Computer",

00:25:05.000 --> 00:25:07.000
and if your web browser asks for

00:25:07.000 --> 00:25:09.000
permission to use

00:25:07.000 --> 00:25:09.000
your microphone,

00:25:09.000 --> 00:25:11.000
click, Accept or Allow.

00:25:11.000 --> 00:25:13.000
Now click Next,

00:25:13.000 --> 00:25:18.000
record your greeting.

00:25:13.000 --> 00:25:18.000
then Record, and then

00:25:18.000 --> 00:25:22.000
Click stop and then Add.

00:25:22.000 --> 00:25:24.000
Zoom will select the

00:25:22.000 --> 00:25:24.000
greeting you just

00:25:24.000 --> 00:25:27.000
recorded and you can

00:25:24.000 --> 00:25:27.000
rename it here as well.

00:25:27.000 --> 00:25:33.000
Then you'll just click "Use

00:25:27.000 --> 00:25:33.000
the Audio" and checkout,

00:25:33.000 --> 00:25:36.000
reach an operator.

00:25:33.000 --> 00:25:36.000
allow callers to

00:25:36.000 --> 00:25:39.000
The veteran wolves

00:25:36.000 --> 00:25:39.000
watching will remember

00:25:39.000 --> 00:25:42.000
option in our voicemail.

00:25:39.000 --> 00:25:42.000
when we all had a zero out

00:25:42.000 --> 00:25:45.000
It's a feature that

00:25:42.000 --> 00:25:45.000
allows you to specify

00:25:45.000 --> 00:25:46.000
an alternative answer point for

00:25:46.000 --> 00:25:49.000
callers that want

00:25:46.000 --> 00:25:49.000
assistance immediately.

00:25:49.000 --> 00:25:52.000
with Zoom Phone.

00:25:49.000 --> 00:25:52.000
Zero out is back

00:25:52.000 --> 00:25:54.000
Click Allow callers to reach

00:25:54.000 --> 00:25:57.000
that appears underneath,

00:25:54.000 --> 00:25:57.000
an operator and in the pain

00:25:57.000 --> 00:25:60.000
specify your zero

00:25:57.000 --> 00:25:60.000
out destination.

00:26:00.000 --> 00:26:02.000
Now, when you record

00:26:00.000 --> 00:26:02.000
your greeting,

00:26:02.000 --> 00:26:03.000
remember to say something like,

00:26:05.000 --> 00:26:08.000
please press zero to be

00:26:05.000 --> 00:26:08.000
connected to my teammate,

00:26:08.000 --> 00:26:09.000
manager, or front desk."

00:26:09.000 --> 00:26:12.000
Or whatever is appropriate

00:26:09.000 --> 00:26:12.000
for your situation.

00:26:12.000 --> 00:26:15.000
Have a great time

00:26:12.000 --> 00:26:15.000
with Zoom Phone.

00:26:15.000 --> 00:26:17.000
Try moving a phone call with

00:26:17.000 --> 00:26:20.000
another WOU caller to

00:26:17.000 --> 00:26:20.000
a full Zoom meeting.

00:26:20.000 --> 00:26:22.000
Check out how convenient it is

00:26:22.000 --> 00:26:24.000
to have Zoom on

00:26:22.000 --> 00:26:24.000
your smart phone,

00:26:24.000 --> 00:26:25.000
and if you have any questions,

00:26:25.000 --> 00:26:30.000
please visit this website

00:26:25.000 --> 00:26:30.000
address. Thank you.

00:26:47.000 --> 00:26:49.000
I hope you all had a great time

00:26:49.000 --> 00:26:52.000
watching that and

00:26:49.000 --> 00:26:52.000
it was fun to make,

00:26:52.000 --> 00:26:55.000
and thank you to

00:26:52.000 --> 00:26:55.000
Deborah for doing that.

00:26:55.000 --> 00:26:60.000
First, before we

00:26:55.000 --> 00:26:60.000
get to the Q&A's,

00:27:00.000 --> 00:27:02.000
and let me go ahead and give

00:27:02.000 --> 00:27:05.000
everyone the ability

00:27:02.000 --> 00:27:05.000
to unmute now,

00:27:05.000 --> 00:27:07.000
should they want to.

00:27:07.000 --> 00:27:10.000
I'd like to go back

00:27:07.000 --> 00:27:10.000
to PowerPoint just

00:27:10.000 --> 00:27:13.000
for a moment and look

00:27:13.000 --> 00:27:17.000
at a couple of

00:27:17.000 --> 00:27:19.000
corrections or extensions of

00:27:19.000 --> 00:27:21.000
the information in that video.

00:27:25.000 --> 00:27:29.000
The first point

00:27:25.000 --> 00:27:29.000
was in the video,

00:27:29.000 --> 00:27:32.000
I tried to convey

00:27:32.000 --> 00:27:36.000
what the pop-up dialog looked

00:27:32.000 --> 00:27:36.000
like when a call comes in,

00:27:36.000 --> 00:27:38.000
but it moved a

00:27:36.000 --> 00:27:38.000
little too quickly.

00:27:38.000 --> 00:27:41.000
Here you have two

00:27:38.000 --> 00:27:41.000
different screens,

00:27:41.000 --> 00:27:44.000
the one on the left

00:27:41.000 --> 00:27:44.000
is a direct call and

00:27:44.000 --> 00:27:46.000
the one on the right

00:27:44.000 --> 00:27:46.000
is a queue call

00:27:46.000 --> 00:27:48.000
or it could also be

00:27:46.000 --> 00:27:48.000
a forwarded call.

00:27:48.000 --> 00:27:51.000
This is what you will

00:27:48.000 --> 00:27:51.000
see pop up to the front

00:27:51.000 --> 00:27:55.000
of your desktop when you

00:27:51.000 --> 00:27:55.000
have an incoming call,

00:27:55.000 --> 00:27:57.000
and I'll zoom in on this now.

00:27:57.000 --> 00:27:61.000
You can see the caller's

00:27:57.000 --> 00:27:61.000
name and number,

00:28:01.000 --> 00:28:06.000
as well as the fact that this

00:28:01.000 --> 00:28:06.000
call was directly to you,

00:28:06.000 --> 00:28:08.000
and you can choose to answer or

00:28:08.000 --> 00:28:11.000
send the call to voicemail.

00:28:11.000 --> 00:28:15.000
This second screenshot

00:28:11.000 --> 00:28:15.000
was a call to,

00:28:15.000 --> 00:28:17.000
let's say, a front desk

00:28:15.000 --> 00:28:17.000
number that I'm a part of,

00:28:17.000 --> 00:28:19.000
for example, the urgent

00:28:17.000 --> 00:28:19.000
questions hotline.

00:28:19.000 --> 00:28:21.000
I can tell that this call

00:28:21.000 --> 00:28:22.000
was to the front

00:28:21.000 --> 00:28:22.000
desk because it has

00:28:22.000 --> 00:28:26.000
a different

00:28:22.000 --> 00:28:26.000
destination tag here.

00:28:26.000 --> 00:28:28.000
If there are multiple people

00:28:28.000 --> 00:28:30.000
covering this front desk number,

00:28:30.000 --> 00:28:32.000
I can actually press skip

00:28:32.000 --> 00:28:33.000
here so that the call

00:28:33.000 --> 00:28:35.000
will connect to the

00:28:33.000 --> 00:28:35.000
next available agent.

00:28:35.000 --> 00:28:38.000
A number of you will be

00:28:38.000 --> 00:28:41.000
participating in call queues

00:28:38.000 --> 00:28:41.000
once you move to Zoom Phone.

00:28:42.000 --> 00:28:45.000
The other element

00:28:42.000 --> 00:28:45.000
that I wanted to

00:28:45.000 --> 00:28:48.000
correct or fill out

00:28:45.000 --> 00:28:48.000
based on some of

00:28:48.000 --> 00:28:51.000
the feedback of

00:28:48.000 --> 00:28:51.000
those who attended

00:28:51.000 --> 00:28:53.000
last week is if

00:28:53.000 --> 00:28:56.000
you do the calendar

00:28:53.000 --> 00:28:56.000
integration with Zoom Phone,

00:28:56.000 --> 00:28:60.000
you may have some

00:28:56.000 --> 00:28:60.000
additional access grants

00:29:00.000 --> 00:29:01.000
that you need to enable,

00:29:01.000 --> 00:29:03.000
and I've highlighted those here.

00:29:03.000 --> 00:29:05.000
If you see a pop up

00:29:03.000 --> 00:29:05.000
like this when you're

00:29:05.000 --> 00:29:06.000
doing the add

00:29:05.000 --> 00:29:06.000
calendar integration,

00:29:06.000 --> 00:29:11.000
click to enable each

00:29:11.000 --> 00:29:12.000
of these three options

00:29:11.000 --> 00:29:12.000
and then click

00:29:12.000 --> 00:29:15.000
Continue and that will

00:29:12.000 --> 00:29:15.000
bind your calendar

00:29:15.000 --> 00:29:18.000
to Zoom and be very

00:29:15.000 --> 00:29:18.000
powerful for you.

00:29:24.000 --> 00:29:27.000
Some of the questions

00:29:24.000 --> 00:29:27.000
from last week,

00:29:27.000 --> 00:29:29.000
let's recap for the benefit

00:29:29.000 --> 00:29:30.000
of those who couldn't make it.

00:29:30.000 --> 00:29:32.000
The first one was,

00:29:32.000 --> 00:29:35.000
how will front desks

00:29:32.000 --> 00:29:35.000
be managed that

00:29:35.000 --> 00:29:39.000
have a rotating band of

00:29:35.000 --> 00:29:39.000
students or possibly staff,

00:29:39.000 --> 00:29:42.000
where it's not

00:29:39.000 --> 00:29:42.000
necessarily practical for

00:29:42.000 --> 00:29:46.000
each of them to log in

00:29:42.000 --> 00:29:46.000
individually to a computer.

00:29:46.000 --> 00:29:48.000
We will be replacing many of

00:29:48.000 --> 00:29:51.000
those phones now with

00:29:51.000 --> 00:29:54.000
a new phone that doesn't

00:29:51.000 --> 00:29:54.000
require a login,

00:29:54.000 --> 00:29:57.000
it has a nice caller

00:29:54.000 --> 00:29:57.000
screen and it's

00:29:57.000 --> 00:29:60.000
able to five-digit dial within

00:29:57.000 --> 00:29:60.000
WOU and works very well,

00:30:00.000 --> 00:30:02.000
and doesn't require

00:30:00.000 --> 00:30:02.000
the student to have

00:30:02.000 --> 00:30:04.000
to know what the login is

00:30:04.000 --> 00:30:08.000
even use their computer.

00:30:04.000 --> 00:30:08.000
to a Zoom account or

00:30:08.000 --> 00:30:12.000
In some cases, we will create

00:30:08.000 --> 00:30:12.000
an account called something

00:30:12.000 --> 00:30:17.000
like UCS student service

00:30:12.000 --> 00:30:17.000
requests desk account,

00:30:17.000 --> 00:30:21.000
but we'll on day one,

00:30:21.000 --> 00:30:25.000
mostly solve this

00:30:21.000 --> 00:30:25.000
with a common phone.

00:30:25.000 --> 00:30:27.000
Do you need to have

00:30:25.000 --> 00:30:27.000
Zoom running at

00:30:27.000 --> 00:30:29.000
all times to receive

00:30:27.000 --> 00:30:29.000
phone calls?

00:30:29.000 --> 00:30:31.000
I've heard that one a lot.

00:30:31.000 --> 00:30:33.000
The answer is yes.

00:30:33.000 --> 00:30:37.000
Launching Zoom will

00:30:33.000 --> 00:30:37.000
be like launching

00:30:37.000 --> 00:30:40.000
or opening up Outlook.

00:30:37.000 --> 00:30:40.000
Gmail in the morning

00:30:40.000 --> 00:30:41.000
It will become part

00:30:40.000 --> 00:30:41.000
of your routine

00:30:41.000 --> 00:30:43.000
if you're interested in

00:30:43.000 --> 00:30:47.000
answering or placing

00:30:43.000 --> 00:30:47.000
calls for the day.

00:30:47.000 --> 00:30:49.000
Who do we contact for support?

00:30:49.000 --> 00:30:53.000
UCS help desk at

00:30:49.000 --> 00:30:53.000
You'd contact the

00:30:53.000 --> 00:30:62.000
up in ITC South Wing.

00:31:02.000 --> 00:31:04.000
add to that too,

00:31:04.000 --> 00:31:08.000
I linked our UCS

00:31:04.000 --> 00:31:08.000
homepage in the chat,

00:31:08.000 --> 00:31:09.000
but there you'll also find

00:31:09.000 --> 00:31:11.000
a special support form

00:31:11.000 --> 00:31:13.000
that you can submit

00:31:11.000 --> 00:31:13.000
for Zoom Phone,

00:31:13.000 --> 00:31:17.000
and there are also some

00:31:13.000 --> 00:31:17.000
other links there for,

00:31:17.000 --> 00:31:19.000
not only the video, but also

00:31:19.000 --> 00:31:22.000
Zoom Phone FAQs are

00:31:19.000 --> 00:31:22.000
on that page as well.

00:31:22.000 --> 00:31:26.000
The last question

00:31:26.000 --> 00:31:28.000
from last week was

00:31:28.000 --> 00:31:30.000
do you have to sign out

00:31:28.000 --> 00:31:30.000
at the end of the day?

00:31:30.000 --> 00:31:31.000
You could sign out,

00:31:31.000 --> 00:31:34.000
but what you could also

00:31:31.000 --> 00:31:34.000
do as described in

00:31:34.000 --> 00:31:38.000
that tutorial would be to

00:31:34.000 --> 00:31:38.000
define your business hours,

00:31:38.000 --> 00:31:40.000
and if you did so,

00:31:40.000 --> 00:31:42.000
you wouldn't actually

00:31:40.000 --> 00:31:42.000
have to log out because

00:31:42.000 --> 00:31:46.000
any new calls would just go

00:31:42.000 --> 00:31:46.000
straight to your voicemail.

00:31:51.000 --> 00:31:54.000
anything more you wanted

00:31:54.000 --> 00:31:58.000
to add or recap from last week?

00:31:58.000 --> 00:31:62.000
much covered it there.

00:32:02.000 --> 00:32:05.000
I think now we can probably

00:32:02.000 --> 00:32:05.000
open up to questions.

00:32:05.000 --> 00:32:07.000
Anyone that has, they can either

00:32:07.000 --> 00:32:10.000
unmute and ask or

00:32:07.000 --> 00:32:10.000
put it in the chat.

00:32:20.000 --> 00:32:22.000
our Zoom expert, Vanessa,

00:32:22.000 --> 00:32:24.000
a family emergency

00:32:22.000 --> 00:32:24.000
from last week had

00:32:24.000 --> 00:32:26.000
and is not able to join us.

00:32:29.000 --> 00:32:33.000
It looks like we have a couple

00:32:29.000 --> 00:32:33.000
of questions coming in.

00:32:36.000 --> 00:32:37.000
already submitted

00:32:36.000 --> 00:32:37.000
the headset form,

00:32:37.000 --> 00:32:38.000
when should we expect

00:32:37.000 --> 00:32:38.000
the headsets?"

00:32:38.000 --> 00:32:41.000
We have already started

00:32:38.000 --> 00:32:41.000
delivering those now,

00:32:41.000 --> 00:32:42.000
and you will see them over

00:32:42.000 --> 00:32:46.000
until our Zoom cutover.

00:32:42.000 --> 00:32:46.000
the next couple of days

00:32:46.000 --> 00:32:47.000
On the 1st,

00:32:47.000 --> 00:32:49.000
we'll be delivering those across

00:32:49.000 --> 00:32:52.000
receiving them soon.

00:32:49.000 --> 00:32:52.000
campus so you'll be

00:32:55.000 --> 00:32:58.000
do a call forwarding to

00:32:58.000 --> 00:32:61.000
a different number if

00:32:58.000 --> 00:32:61.000
I receive a Zoom call,

00:33:01.000 --> 00:33:03.000
and I prefer to take it

00:33:01.000 --> 00:33:03.000
through a different number,

00:33:03.000 --> 00:33:05.000
such as the number

00:33:03.000 --> 00:33:05.000
I use when using

00:33:05.000 --> 00:33:08.000
remote video

00:33:05.000 --> 00:33:08.000
interpreting services?"

00:33:13.000 --> 00:33:17.000
with you more about that.

00:33:17.000 --> 00:33:20.000
a very specific application,

00:33:20.000 --> 00:33:22.000
so send me an email

00:33:22.000 --> 00:33:24.000
and we'll figure out

00:33:24.000 --> 00:33:26.000
something that works

00:33:24.000 --> 00:33:26.000
really well for you.

00:33:27.000 --> 00:33:29.000
For everyone else,

00:33:29.000 --> 00:33:31.000
the short answer is no.

00:33:31.000 --> 00:33:34.000
The way that you would

00:33:31.000 --> 00:33:34.000
answer your phone on

00:33:34.000 --> 00:33:35.000
a different device would

00:33:35.000 --> 00:33:38.000
be presuming that device

00:33:35.000 --> 00:33:38.000
was a smartphone,

00:33:38.000 --> 00:33:39.000
or a tablet, or a laptop,

00:33:39.000 --> 00:33:41.000
you would log into

00:33:39.000 --> 00:33:41.000
the Zoom client.

00:33:44.000 --> 00:33:49.000
Jenna Ado says, "What if you

00:33:44.000 --> 00:33:49.000
have two Zoom accounts?"

00:33:49.000 --> 00:33:53.000
That is let's say,

00:33:49.000 --> 00:33:53.000
technical baggage.

00:33:53.000 --> 00:33:56.000
You only have one

00:33:53.000 --> 00:33:56.000
WOU Zoom account,

00:33:56.000 --> 00:33:61.000
and that is the one

00:33:56.000 --> 00:33:61.000
that ends in @wou.edu,

00:34:01.000 --> 00:34:04.000
and you can confirm that that is

00:34:04.000 --> 00:34:06.000
by seeing the word

00:34:04.000 --> 00:34:06.000
your WOU Zoom account

00:34:06.000 --> 00:34:09.000
licensed under your profile menu

00:34:09.000 --> 00:34:12.000
the webpage or the client.

00:34:09.000 --> 00:34:12.000
in the top right of either

00:34:12.000 --> 00:34:13.000
If you see the word licensed,

00:34:13.000 --> 00:34:15.000
you're on your WOU Zoom account

00:34:15.000 --> 00:34:17.000
and all of those are @wou.edu.

00:34:23.000 --> 00:34:25.000
and answers be shown

00:34:25.000 --> 00:34:28.000
handy reference?"

00:34:25.000 --> 00:34:28.000
on UCS website for

00:34:28.000 --> 00:34:31.000
This Zoom meeting is

00:34:28.000 --> 00:34:31.000
being recorded and it

00:34:31.000 --> 00:34:34.000
will be available to

00:34:31.000 --> 00:34:34.000
review in the future,

00:34:34.000 --> 00:34:36.000
and we'll have a link to that.

00:34:37.000 --> 00:34:41.000
take an interlude,

00:34:41.000 --> 00:34:44.000
PowerPoint here because I

00:34:41.000 --> 00:34:44.000
and go back to our old friend

00:34:44.000 --> 00:34:48.000
have a couple more slides I

00:34:44.000 --> 00:34:48.000
neglected to click through.

00:34:50.000 --> 00:34:54.000
calls identified as

00:34:54.000 --> 00:34:57.000
clients?" They are.

00:34:54.000 --> 00:34:57.000
Zoom phone calls on mobile

00:34:57.000 --> 00:34:60.000
The presentation on iOS

00:35:00.000 --> 00:35:03.000
and Android makes it very

00:35:00.000 --> 00:35:03.000
clear that this call

00:35:03.000 --> 00:35:05.000
is coming to your

00:35:03.000 --> 00:35:05.000
WOU phone number

00:35:05.000 --> 00:35:08.000
or possibly a WOU call

00:35:05.000 --> 00:35:08.000
queue that you cover for,

00:35:08.000 --> 00:35:13.000
and you can therefore

00:35:08.000 --> 00:35:13.000
answer appropriately.

00:35:13.000 --> 00:35:16.000
headsets available?"

00:35:16.000 --> 00:35:19.000
We're evaluating a couple,

00:35:19.000 --> 00:35:24.000
and we will have some

00:35:19.000 --> 00:35:24.000
feedback on those soon.

00:35:24.000 --> 00:35:26.000
They are middle-priced models

00:35:26.000 --> 00:35:29.000
with different strengths

00:35:26.000 --> 00:35:29.000
and weaknesses,

00:35:29.000 --> 00:35:34.000
and we will have some

00:35:29.000 --> 00:35:34.000
guidance on that shortly.

00:35:35.000 --> 00:35:39.000
outgoing caller ID?"

00:35:39.000 --> 00:35:42.000
If you cover for a call queue,

00:35:42.000 --> 00:35:46.000
for example, the Student

00:35:42.000 --> 00:35:46.000
Health and Counseling Center,

00:35:46.000 --> 00:35:50.000
and as part of your business

00:35:46.000 --> 00:35:50.000
processes you would prefer

00:35:50.000 --> 00:35:55.000
to send external calls out

00:35:50.000 --> 00:35:55.000
as your office number,

00:35:55.000 --> 00:35:57.000
you will be able to click

00:35:57.000 --> 00:35:59.000
the little block under

00:35:59.000 --> 00:35:62.000
the number pad that

00:35:59.000 --> 00:35:62.000
says caller ID and

00:36:02.000 --> 00:36:03.000
appear where you can

00:36:02.000 --> 00:36:03.000
then a menu will

00:36:03.000 --> 00:36:05.000
select the caller ID that you

00:36:05.000 --> 00:36:09.000
want to present to

00:36:05.000 --> 00:36:09.000
the called party.

00:36:11.000 --> 00:36:14.000
Disturb function,

00:36:14.000 --> 00:36:18.000
Zoom?" Yes, there is.

00:36:14.000 --> 00:36:18.000
so new calls don't interrupt

00:36:18.000 --> 00:36:20.000
If you open up settings in

00:36:20.000 --> 00:36:23.000
Zoom and navigate to

00:36:20.000 --> 00:36:23.000
the phone section,

00:36:23.000 --> 00:36:25.000
ability not to have

00:36:23.000 --> 00:36:25.000
you do have the

00:36:25.000 --> 00:36:31.000
in-progress Zoom meeting.

00:36:25.000 --> 00:36:31.000
new phone calls interrupt an

00:36:31.000 --> 00:36:35.000
That's probably a good idea

00:36:35.000 --> 00:36:37.000
for most people to enable that,

00:36:37.000 --> 00:36:41.000
but Zoom actually will

00:36:37.000 --> 00:36:41.000
allow you to answer

00:36:41.000 --> 00:36:43.000
that Zoom phone call

00:36:43.000 --> 00:36:46.000
to the Zoom meeting,

00:36:43.000 --> 00:36:46.000
by muting your audio

00:36:46.000 --> 00:36:48.000
speak to the person

00:36:46.000 --> 00:36:48.000
and then you will

00:36:48.000 --> 00:36:50.000
who's calling you on

00:36:48.000 --> 00:36:50.000
the phone and then you

00:36:50.000 --> 00:36:53.000
could hang up or you

00:36:50.000 --> 00:36:53.000
could even bring

00:36:53.000 --> 00:36:54.000
that person you're talking to on

00:36:54.000 --> 00:36:57.000
the phone into the Zoom meeting.

00:36:57.000 --> 00:36:59.000
If by coincidence you

00:36:57.000 --> 00:36:59.000
happen to be having

00:36:59.000 --> 00:36:61.000
a Zoom meeting about something

00:37:01.000 --> 00:37:02.000
that someone called

00:37:01.000 --> 00:37:02.000
about that they

00:37:02.000 --> 00:37:05.000
could add value to

00:37:02.000 --> 00:37:05.000
that Zoom meeting,

00:37:05.000 --> 00:37:09.000
you could use the

00:37:05.000 --> 00:37:09.000
Zoom phone interface

00:37:09.000 --> 00:37:11.000
to actually add that person

00:37:09.000 --> 00:37:11.000
into the Zoom meeting.

00:37:17.000 --> 00:37:20.000
Couple more questions

00:37:17.000 --> 00:37:20.000
have come in there,

00:37:20.000 --> 00:37:23.000
one from Kristen about

00:37:20.000 --> 00:37:23.000
having two phone numbers;

00:37:23.000 --> 00:37:24.000
one for the Faculty Office and

00:37:24.000 --> 00:37:26.000
one for the Division Chair.

00:37:28.000 --> 00:37:29.000
greetings for the two numbers,

00:37:29.000 --> 00:37:31.000
and how will I know which

00:37:29.000 --> 00:37:31.000
number is being used for an

00:37:31.000 --> 00:37:34.000
incoming call?" Can't

00:37:31.000 --> 00:37:34.000
answer that, Tom.

00:37:34.000 --> 00:37:38.000
know your situation

00:37:38.000 --> 00:37:42.000
and we can talk about that.

00:37:42.000 --> 00:37:44.000
There are only a couple of

00:37:44.000 --> 00:37:46.000
these division chair

00:37:44.000 --> 00:37:46.000
lines on campus,

00:37:46.000 --> 00:37:49.000
so we'll figure out

00:37:46.000 --> 00:37:49.000
a solution that you

00:37:49.000 --> 00:37:53.000
love within the parameters

00:37:49.000 --> 00:37:53.000
of this platform.

00:37:53.000 --> 00:37:58.000
Generally speaking, yes, you

00:37:53.000 --> 00:37:58.000
can have a separate message.

00:38:03.000 --> 00:38:06.000
phone numbers that we give

00:38:06.000 --> 00:38:08.000
out and then we answer the

00:38:06.000 --> 00:38:08.000
calls on our computer?"

00:38:08.000 --> 00:38:11.000
Yes, your Zoom phone

00:38:08.000 --> 00:38:11.000
number will be the

00:38:11.000 --> 00:38:12.000
same that you have had all

00:38:12.000 --> 00:38:14.000
along with your

00:38:12.000 --> 00:38:14.000
office phone number.

00:38:14.000 --> 00:38:16.000
That will stay the same.

00:38:16.000 --> 00:38:18.000
Again, that will be effective on

00:38:18.000 --> 00:38:21.000
September 1st at 8:30

00:38:18.000 --> 00:38:21.000
AM when we cut over,

00:38:21.000 --> 00:38:24.000
but that number will

00:38:21.000 --> 00:38:24.000
continue with you.

00:38:24.000 --> 00:38:27.000
Yes, you will answer

00:38:24.000 --> 00:38:27.000
calls either on

00:38:27.000 --> 00:38:30.000
your computer or on

00:38:27.000 --> 00:38:30.000
your mobile device.

00:38:30.000 --> 00:38:32.000
Whichever you are logged into,

00:38:32.000 --> 00:38:36.000
you can make Zoom phone

00:38:32.000 --> 00:38:36.000
calls on either one.

00:38:47.000 --> 00:38:50.000
computer in front of us

00:38:50.000 --> 00:38:53.000
and our cellphone beside us,

00:38:53.000 --> 00:38:55.000
does that mean

00:38:53.000 --> 00:38:55.000
it's going to ring

00:38:55.000 --> 00:38:60.000
simultaneously or does

00:38:55.000 --> 00:38:60.000
one take precedence?

00:39:08.000 --> 00:39:13.000
are we phone number live now?

00:39:13.000 --> 00:39:16.000
No, it's not live yet.

00:39:16.000 --> 00:39:19.000
Although from your Zoom client,

00:39:19.000 --> 00:39:21.000
you can make calls on campus,

00:39:21.000 --> 00:39:24.000
across campus, but

00:39:21.000 --> 00:39:24.000
you can't make

00:39:24.000 --> 00:39:28.000
calls off campus yet until

00:39:24.000 --> 00:39:28.000
we have that cut over.

00:39:29.000 --> 00:39:31.000
You can go ahead and test

00:39:29.000 --> 00:39:31.000
it out if you want to

00:39:31.000 --> 00:39:32.000
log in and hit

00:39:32.000 --> 00:39:35.000
the Zoom Phone tab on

00:39:35.000 --> 00:39:36.000
your client there and

00:39:36.000 --> 00:39:38.000
go ahead and try to

00:39:36.000 --> 00:39:38.000
make phone calls.

00:39:41.000 --> 00:39:44.000
my room number

00:39:44.000 --> 00:39:46.000
forwarded to my whole number.

00:39:46.000 --> 00:39:48.000
Will that just go

00:39:46.000 --> 00:39:48.000
away automatically?

00:39:48.000 --> 00:39:52.000
Yes.

00:40:09.000 --> 00:40:14.000
Right now I have

00:40:14.000 --> 00:40:18.000
my phone set up to where

00:40:14.000 --> 00:40:18.000
I don't get the emails.

00:40:18.000 --> 00:40:21.000
Will I need to reset that again,

00:40:21.000 --> 00:40:22.000
I think a lot of people like

00:40:22.000 --> 00:40:24.000
getting the emails every

00:40:22.000 --> 00:40:24.000
time they get a phone call,

00:40:24.000 --> 00:40:26.000
but I prefer not to.

00:40:26.000 --> 00:40:29.000
So how do I make it not happen?

00:40:34.000 --> 00:40:36.000
I believe it's a global setting.

00:40:36.000 --> 00:40:38.000
I'll confirm that with Zoom.

00:40:38.000 --> 00:40:44.000
But if it's possible to

00:40:38.000 --> 00:40:44.000
turn that off per user,

00:40:44.000 --> 00:40:47.000
then I will share with

00:40:44.000 --> 00:40:47.000
you instructions on how

00:40:47.000 --> 00:40:51.000
to do that. Who is

00:40:47.000 --> 00:40:51.000
the question from?

00:40:53.000 --> 00:40:56.000
I'll let you know.

00:41:00.000 --> 00:41:03.000
do we do with our old phones?

00:41:03.000 --> 00:41:09.000
We will be coming by to

00:41:03.000 --> 00:41:09.000
pick those up from offices.

00:41:09.000 --> 00:41:14.000
It'll probably happen

00:41:09.000 --> 00:41:14.000
late next week sometime,

00:41:14.000 --> 00:41:17.000
and if you want to

00:41:14.000 --> 00:41:17.000
just go ahead and

00:41:17.000 --> 00:41:19.000
disconnect those

00:41:17.000 --> 00:41:19.000
after we cut over to

00:41:19.000 --> 00:41:21.000
Zoom phone on the first,

00:41:21.000 --> 00:41:24.000
UCS will be sending out

00:41:24.000 --> 00:41:27.000
technicians to stop

00:41:24.000 --> 00:41:27.000
by and pick those up?

00:41:31.000 --> 00:41:34.000
Aaron asks if it's possible for

00:41:34.000 --> 00:41:38.000
Zoom phone to automatically

00:41:34.000 --> 00:41:38.000
enabled when you login?

00:41:38.000 --> 00:41:40.000
My Zoom has been doing that.

00:41:40.000 --> 00:41:42.000
I don't know if it's

00:41:40.000 --> 00:41:42.000
because I leave it

00:41:42.000 --> 00:41:44.000
running when I do a shutdown.

00:41:44.000 --> 00:41:46.000
But it seems to support that,

00:41:46.000 --> 00:41:50.000
and I can say that

00:41:46.000 --> 00:41:50.000
as of August 2021,

00:41:50.000 --> 00:41:55.000
if you use the SSO button to

00:41:50.000 --> 00:41:55.000
sign in your Zoom client,

00:41:55.000 --> 00:41:59.000
your login will be

00:41:55.000 --> 00:41:59.000
active for 30 days.

00:42:08.000 --> 00:42:10.000
Kristen Latham Scott.

00:42:10.000 --> 00:42:12.000
I have another question.

00:42:16.000 --> 00:42:19.000
Google Calendar question

00:42:19.000 --> 00:42:21.000
rather than a Zoom question.

00:42:21.000 --> 00:42:25.000
I have some questions about

00:42:25.000 --> 00:42:26.000
linking my calendar to

00:42:26.000 --> 00:42:28.000
my Google calendar,

00:42:26.000 --> 00:42:28.000
my Zoom because in

00:42:28.000 --> 00:42:31.000
I have all of my

00:42:28.000 --> 00:42:31.000
work appointments,

00:42:31.000 --> 00:42:32.000
but it's just one calendar.

00:42:32.000 --> 00:42:34.000
all of my personal

00:42:32.000 --> 00:42:34.000
So I also have like

00:42:34.000 --> 00:42:36.000
appointments in

00:42:34.000 --> 00:42:36.000
there and I don't

00:42:36.000 --> 00:42:38.000
necessarily want all

00:42:36.000 --> 00:42:38.000
my co-workers to

00:42:38.000 --> 00:42:39.000
have access to where all my

00:42:39.000 --> 00:42:41.000
doctor's appointments

00:42:39.000 --> 00:42:41.000
and stuff are,

00:42:41.000 --> 00:42:45.000
is that a Google calendar

00:42:41.000 --> 00:42:45.000
thing that I can make some

00:42:45.000 --> 00:42:46.000
of those invisible to

00:42:46.000 --> 00:42:50.000
my coworkers or is

00:42:46.000 --> 00:42:50.000
this a Zoom question?

00:42:57.000 --> 00:42:62.000
What I have seen as the only

00:42:57.000 --> 00:42:62.000
public information that

00:43:02.000 --> 00:43:04.000
sharing your calendar or

00:43:02.000 --> 00:43:04.000
linking your calendar

00:43:04.000 --> 00:43:06.000
exposes through Zoom is

00:43:06.000 --> 00:43:07.000
the fact that you're

00:43:06.000 --> 00:43:07.000
in a meeting.

00:43:07.000 --> 00:43:11.000
Actually, if you are

00:43:07.000 --> 00:43:11.000
going to your podiatrist,

00:43:11.000 --> 00:43:14.000
it might be useful for

00:43:11.000 --> 00:43:14.000
your co-workers to know

00:43:14.000 --> 00:43:15.000
that you're in a meeting and

00:43:15.000 --> 00:43:18.000
not available to call right now.

00:43:18.000 --> 00:43:21.000
All that I have seen shared

00:43:18.000 --> 00:43:21.000
with other people through

00:43:21.000 --> 00:43:23.000
the Zoom phone

00:43:21.000 --> 00:43:23.000
counter integration

00:43:23.000 --> 00:43:26.000
is your availability status.

00:43:26.000 --> 00:43:30.000
good to know. Thank you.

00:43:31.000 --> 00:43:35.000
question Kristen.

00:43:35.000 --> 00:43:36.000
We had a question from Jenna.

00:43:36.000 --> 00:43:38.000
I noticed that it says emergency

00:43:38.000 --> 00:43:40.000
calling maybe unlimited

00:43:38.000 --> 00:43:40.000
or unavailable.

00:43:40.000 --> 00:43:43.000
Can we not dial

00:43:43.000 --> 00:43:49.000
that. This probably

00:43:49.000 --> 00:43:53.000
should have been included

00:43:49.000 --> 00:43:53.000
in the 15 minute video,

00:43:53.000 --> 00:43:55.000
but it is in the FAQ.

00:43:55.000 --> 00:43:58.000
If you see a dialog

00:43:55.000 --> 00:43:58.000
saying allows him

00:43:58.000 --> 00:43:61.000
to access my

00:43:58.000 --> 00:43:61.000
location, choose yes.

00:44:01.000 --> 00:44:03.000
It's asking that so

00:44:03.000 --> 00:44:05.000
it believes to be

00:44:03.000 --> 00:44:05.000
that it can use what

00:44:05.000 --> 00:44:10.000
for a 911 dispatcher.

00:44:05.000 --> 00:44:10.000
your location as information

00:44:11.000 --> 00:44:17.000
network information

00:44:11.000 --> 00:44:17.000
We have pre-loaded certain

00:44:17.000 --> 00:44:19.000
about all of the

00:44:17.000 --> 00:44:19.000
computers here on campus

00:44:19.000 --> 00:44:25.000
that should transmit

00:44:19.000 --> 00:44:25.000
your building address

00:44:25.000 --> 00:44:28.000
to 911 when you dial 911.

00:44:28.000 --> 00:44:31.000
from off campus,

00:44:28.000 --> 00:44:31.000
If you use Zoom phone

00:44:31.000 --> 00:44:35.000
it's going to ask you to

00:44:31.000 --> 00:44:35.000
tell it your location,

00:44:35.000 --> 00:44:36.000
and you as the end user,

00:44:36.000 --> 00:44:40.000
will be able to set

00:44:36.000 --> 00:44:40.000
your home address.

00:44:40.000 --> 00:44:44.000
You could set Eugene Marriott,

00:44:44.000 --> 00:44:46.000
and if you do not do

00:44:44.000 --> 00:44:46.000
that then zoom will

00:44:46.000 --> 00:44:48.000
give you a little flag saying

00:44:48.000 --> 00:44:51.000
it can't associate where

00:44:51.000 --> 00:44:53.000
the street address.

00:44:51.000 --> 00:44:53.000
you're calling from with

00:44:53.000 --> 00:44:57.000
display of that message,

00:44:53.000 --> 00:44:57.000
So regardless of the

00:44:57.000 --> 00:44:61.000
you will always be

00:44:57.000 --> 00:44:61.000
able to dial 911.

00:45:01.000 --> 00:45:03.000
That message is just

00:45:03.000 --> 00:45:04.000
saying that it doesn't

00:45:03.000 --> 00:45:04.000
necessarily know

00:45:04.000 --> 00:45:06.000
additional location information

00:45:21.000 --> 00:45:22.000
Should we set the event to

00:45:22.000 --> 00:45:25.000
private referring back

00:45:25.000 --> 00:45:27.000
integration there?

00:45:30.000 --> 00:45:33.000
would like to keep that

00:45:30.000 --> 00:45:33.000
as a private event.

00:45:33.000 --> 00:45:37.000
I believe it's not visible

00:45:37.000 --> 00:45:41.000
to others unless you

00:45:37.000 --> 00:45:41.000
enable that correct tone.

00:45:41.000 --> 00:45:44.000
is actually not to share

00:45:44.000 --> 00:45:46.000
calendar and then

00:45:44.000 --> 00:45:46.000
there's a level

00:45:46.000 --> 00:45:48.000
that is just share availability,

00:45:48.000 --> 00:45:51.000
and then there's a level

00:45:48.000 --> 00:45:51.000
that is share full details.

00:45:57.000 --> 00:45:60.000
replacing phones and

00:45:57.000 --> 00:45:60.000
our science laboratory

00:46:00.000 --> 00:46:01.000
and lecture rooms as well,

00:46:01.000 --> 00:46:04.000
places that have so many

00:46:01.000 --> 00:46:04.000
different room users?

00:46:04.000 --> 00:46:06.000
Great question Kristen.

00:46:06.000 --> 00:46:11.000
The phones that are in the

00:46:06.000 --> 00:46:11.000
classrooms will continue to

00:46:11.000 --> 00:46:16.000
be there and they'll stay on

00:46:11.000 --> 00:46:16.000
our existing phone system.

00:46:16.000 --> 00:46:19.000
Those will be able to

00:46:16.000 --> 00:46:19.000
make calls on campus,

00:46:19.000 --> 00:46:22.000
so you can still dial UCS,

00:46:22.000 --> 00:46:24.000
you can dial public safety,

00:46:24.000 --> 00:46:26.000
anyone on campus, but they will

00:46:26.000 --> 00:46:29.000
not be able to dial off campus.

00:46:44.000 --> 00:46:47.000
This is Lori Ann.

00:46:47.000 --> 00:46:49.000
Speaking to that,

00:46:49.000 --> 00:46:51.000
at the library,

00:46:51.000 --> 00:46:54.000
in the vestibule

00:46:51.000 --> 00:46:54.000
on the west side,

00:46:54.000 --> 00:46:58.000
we have a campus phone,

00:46:58.000 --> 00:46:62.000
will that go away or is

00:46:58.000 --> 00:46:62.000
that still going to be

00:47:02.000 --> 00:47:06.000
available for patrons to use?

00:47:10.000 --> 00:47:13.000
to the new phones.

00:47:10.000 --> 00:47:13.000
on our list to convert

00:47:13.000 --> 00:47:15.000
We believe that

00:47:13.000 --> 00:47:15.000
we will have that

00:47:15.000 --> 00:47:19.000
ready on or very soon

00:47:15.000 --> 00:47:19.000
after September 1.

00:47:19.000 --> 00:47:22.000
The other phones in the library,

00:47:22.000 --> 00:47:26.000
Janine and others about,

00:47:22.000 --> 00:47:26.000
we had a conversation with

00:47:26.000 --> 00:47:27.000
and I don't know

00:47:26.000 --> 00:47:27.000
that we will keep

00:47:27.000 --> 00:47:30.000
the other common phones in

00:47:27.000 --> 00:47:30.000
the library in service,

00:47:30.000 --> 00:47:32.000
but the West Insurance phone

00:47:32.000 --> 00:47:34.000
will remain in

00:47:32.000 --> 00:47:34.000
service for Wolfride.

00:47:37.000 --> 00:47:40.000
converted to one of

00:47:37.000 --> 00:47:40.000
the new Zoom phones?

00:47:41.000 --> 00:47:44.000
able to dial off

00:47:44.000 --> 00:47:48.000
been able to in the past?

00:47:44.000 --> 00:47:48.000
campus like they have

00:47:48.000 --> 00:47:52.000
functionality of your office phone,

00:47:52.000 --> 00:47:55.000
most all, excluding voicemail.

00:47:55.000 --> 00:47:57.000
So yes, they'll be able to dial

00:47:57.000 --> 00:47:60.000
out without the use of

00:47:57.000 --> 00:47:60.000
a long distance code.

00:48:00.000 --> 00:48:03.000
Okay, great. Thanks.

00:48:17.000 --> 00:48:20.000
Another question. I'm so sorry.

00:48:25.000 --> 00:48:32.000
will the Zoom phones

00:48:25.000 --> 00:48:32.000
continue to work, operate?

00:48:32.000 --> 00:48:35.000
Will we be able to call

00:48:32.000 --> 00:48:35.000
emergency services,

00:48:35.000 --> 00:48:38.000
that sort of thing,

00:48:35.000 --> 00:48:38.000
during a power outage?

00:48:39.000 --> 00:48:43.000
power outage, obviously,

00:48:43.000 --> 00:48:46.000
your computer would

00:48:43.000 --> 00:48:46.000
probably turn off as well,

00:48:46.000 --> 00:48:49.000
unless it's on a

00:48:46.000 --> 00:48:49.000
UPS to back it up,

00:48:49.000 --> 00:48:52.000
your mobile device could still

00:48:52.000 --> 00:48:56.000
certainly work in that scenario,

00:48:56.000 --> 00:48:57.000
and then of course,

00:48:57.000 --> 00:48:62.000
any phone that is a hard

00:48:57.000 --> 00:48:62.000
Zoom phone, physical phone,

00:49:02.000 --> 00:49:04.000
would be connected

00:49:02.000 --> 00:49:04.000
to our switches

00:49:04.000 --> 00:49:06.000
which are battery

00:49:04.000 --> 00:49:06.000
backed up as well,

00:49:06.000 --> 00:49:10.000
so those would still

00:49:06.000 --> 00:49:10.000
be functional.

00:49:13.000 --> 00:49:16.000
this platform, architecturally,

00:49:16.000 --> 00:49:18.000
is significantly

00:49:16.000 --> 00:49:18.000
different in the sense

00:49:18.000 --> 00:49:22.000
that it is hosted

00:49:18.000 --> 00:49:22.000
on the Internet,

00:49:22.000 --> 00:49:24.000
so this phone system no longer

00:49:24.000 --> 00:49:27.000
exists in the basement of

00:49:24.000 --> 00:49:27.000
the administration building.

00:49:27.000 --> 00:49:30.000
That could mean a small event

00:49:30.000 --> 00:49:32.000
like a power outage locally or

00:49:32.000 --> 00:49:37.000
a very large event like

00:49:32.000 --> 00:49:37.000
a large earthquake,

00:49:37.000 --> 00:49:41.000
would not necessarily

00:49:37.000 --> 00:49:41.000
discontinue

00:49:41.000 --> 00:49:43.000
our ability to place

00:49:43.000 --> 00:49:45.000
and receive calls as

00:49:43.000 --> 00:49:45.000
our Western numbers,

00:49:45.000 --> 00:49:48.000
because anywhere that you

00:49:45.000 --> 00:49:48.000
have access to the Internet,

00:49:48.000 --> 00:49:52.000
you'll be able to interact

00:49:48.000 --> 00:49:52.000
with your Zoom account,

00:49:52.000 --> 00:49:55.000
including a Zoom phone.

00:49:56.000 --> 00:49:60.000
As Nathan mentioned

00:49:56.000 --> 00:49:60.000
very succinctly,

00:50:00.000 --> 00:50:03.000
if you have Zoom installed

00:50:00.000 --> 00:50:03.000
on your cell phone,

00:50:03.000 --> 00:50:06.000
you're actually in a much

00:50:03.000 --> 00:50:06.000
stronger position in

00:50:06.000 --> 00:50:10.000
a power outage than you were

00:50:06.000 --> 00:50:10.000
with the phone at your desk.

00:50:33.000 --> 00:50:35.000
my computer and then I'm

00:50:35.000 --> 00:50:38.000
also using Zoom phone

00:50:35.000 --> 00:50:38.000
on my cell phone,

00:50:38.000 --> 00:50:39.000
will it automatically transfer

00:50:39.000 --> 00:50:42.000
all of those settings over?

00:50:42.000 --> 00:50:45.000
If so, which one is

00:50:42.000 --> 00:50:45.000
easier to set it up,

00:50:45.000 --> 00:50:47.000
on my phone or my computer?

00:50:55.000 --> 00:50:57.000
There's your account

00:50:55.000 --> 00:50:57.000
settings which

00:50:57.000 --> 00:50:60.000
are manipulated

00:50:57.000 --> 00:50:60.000
through the web page,

00:51:00.000 --> 00:51:02.000
which is the blue Zoom

00:51:00.000 --> 00:51:02.000
icon on the portal,

00:51:02.000 --> 00:51:03.000
and I would probably

00:51:02.000 --> 00:51:03.000
do that from

00:51:03.000 --> 00:51:05.000
your laptop or your desktop,

00:51:05.000 --> 00:51:08.000
and then the client settings are

00:51:08.000 --> 00:51:11.000
varied in terms of how loud

00:51:08.000 --> 00:51:11.000
you want the ringing to be.

00:51:11.000 --> 00:51:14.000
In specific

00:51:11.000 --> 00:51:14.000
application settings,

00:51:14.000 --> 00:51:18.000
those would be discrete

00:51:14.000 --> 00:51:18.000
between the platforms.

00:51:21.000 --> 00:51:26.000
You may want to adjust

00:51:21.000 --> 00:51:26.000
each individually.

00:51:26.000 --> 00:51:29.000
You don't have to set

00:51:26.000 --> 00:51:29.000
your voicemail twice,

00:51:29.000 --> 00:51:30.000
you don't have to set your

00:51:29.000 --> 00:51:30.000
business hours twice,

00:51:30.000 --> 00:51:32.000
those things are all set

00:51:30.000 --> 00:51:32.000
through the web-page and

00:51:32.000 --> 00:51:35.000
they're common

00:51:32.000 --> 00:51:35.000
across any device.

00:51:48.000 --> 00:51:50.000
my Zoom profile and

00:51:50.000 --> 00:51:54.000
put my office phone number

00:51:50.000 --> 00:51:54.000
in that to connect them,

00:51:54.000 --> 00:51:56.000
or is this done by UCS?"

00:51:56.000 --> 00:51:59.000
When we cut over on the 1st,

00:51:59.000 --> 00:51:63.000
your Zoom phone number

00:51:59.000 --> 00:51:63.000
will be active there.

00:52:03.000 --> 00:52:04.000
You don't have to

00:52:03.000 --> 00:52:04.000
put that in, it

00:52:04.000 --> 00:52:06.000
will happen automatically.

00:52:57.000 --> 00:52:61.000
I don't see any more

00:52:57.000 --> 00:52:61.000
questions coming in the chat.

00:53:01.000 --> 00:53:06.000
One more call if

00:53:01.000 --> 00:53:06.000
anyone has a question.

00:53:13.000 --> 00:53:16.000
We really appreciate

00:53:13.000 --> 00:53:16.000
you taking your time

00:53:16.000 --> 00:53:19.000
to join us today for this

00:53:16.000 --> 00:53:19.000
Zoom phone overview.

00:53:19.000 --> 00:53:23.000
Again, we'll have

00:53:19.000 --> 00:53:23.000
links on our webpage

00:53:23.000 --> 00:53:30.000
for FAQs to the video and

00:53:23.000 --> 00:53:30.000
the special support forum.

00:53:30.000 --> 00:53:31.000
If you have any questions,

00:53:31.000 --> 00:53:35.000
that, please visit there.

00:53:31.000 --> 00:53:35.000
you need some support on

00:53:35.000 --> 00:53:38.000
Tom, any final words you'd

00:53:38.000 --> 00:53:41.000
like to add before we

00:53:38.000 --> 00:53:41.000
conclude our meeting today?

00:53:43.000 --> 00:53:47.000
It's a great advancement

00:53:43.000 --> 00:53:47.000
for Western.

00:53:47.000 --> 00:53:51.000
I think you're really

00:53:47.000 --> 00:53:51.000
going to like it.

00:53:51.000 --> 00:53:54.000
I look forward to when

00:53:51.000 --> 00:53:54.000
we launch on Wednesday.

00:53:57.000 --> 00:53:60.000
for being with us today.

00:54:00.000 --> 00:54:03.000
conclude our meeting.

00:54:03.000 --> 00:54:05.000
Hope that you enjoy Zoom phone.