WEBVTT 00:00:00.000 --> 00:00:08.000 music 00:00:08.000 --> 00:00:12.000 Hello, I'm Thomas Groves from Computing Services. 00:00:12.000 --> 00:00:16.000 In this video, I'll describe how to set up and use your new voicemail box. 00:00:16.000 --> 00:00:23.000 You're automatically logged into your mail when you dial the new access number 8-9222 from your own extension. 00:00:24.000 --> 00:00:30.000 The first time you access your mailbox, you'll be prompted to set a 6 or 7 digit PIN code. 00:00:31.000 --> 00:00:36.000 I'll use something simple, but a good option might be your long distance authorization code. 00:00:36.000 --> 00:00:40.000 Then you'll speak your name to identify your mailbox. 00:00:40.000 --> 00:00:49.000 Plus, while it's not mandatory, I'm going to access the settings menu by pressing 0 and record my personal greeting. 00:00:49.000 --> 00:00:54.000 Let's step through all of that now. First, I'll dial 8-9222. 00:00:56.000 --> 00:00:60.000 dial tone, keypad sounds. 00:01:00.000 --> 00:01:06.000 PHONE RECORDING: Welcome to Western Oregon University Mail! First, I will guide you through a short setup process. 00:01:06.000 --> 00:01:11.000 After the tone, say your name and then press the pound key. 00:01:11.000 --> 00:01:14.000 GROVES: Thomas Groves. 00:01:14.000 --> 00:01:18.000 RECORDING: Thank you. Press 1 to accept this recording. Press 2 - 00:01:18.000 --> 00:01:24.000 RECORDING: Your message has been saved. Please enter your new password, followed by the pound key. 00:01:24.000 --> 00:01:26.000 keypad sound 00:01:26.000 --> 00:01:30.000 RECORDING: Please reenter your password, followed by the pound key. 00:01:30.000 --> 00:01:33.000 keypad sound 00:01:33.000 --> 00:01:39.000 RECORDING: Your passwords have been changed. You have three new messages. 00:01:39.000 --> 00:01:53.000 RECORDING: Press 1 for new messages. Press 2 to change folders. Press 3 for advanced options. Press 0 for mailbox options. Press star - 00:01:53.000 --> 00:01:56.000 RECORDING: Press 1 to record your unavailable message. 00:01:56.000 --> 00:01:62.000 RECORDING: After the tone, say your unavailable message and then press the pound key. 00:02:02.000 --> 00:02:05.000 This is the voicemail of Thomas Groves at Western Oregon University. 00:02:05.000 --> 00:02:10.000 I'm sorry I can't take your call now, but if you leave a message I'll get back to you as soon as possible. Thank you. 00:02:10.000 --> 00:02:14.000 RECORDING: Thank you. Press 1 to accept this recording. 00:02:14.000 --> 00:02:17.000 RECORDING: Your message has been saved. 00:02:18.000 --> 00:02:20.000 My mailbox setup is now complete. 00:02:21.000 --> 00:02:27.000 You may have noticed I already had voicemails in my inbox, and that the voicemail light on my phone was on. 00:02:27.000 --> 00:02:32.000 Your mailbox will still receive new messages if they arrive before you complete the setup procedure. 00:02:34.000 --> 00:02:40.000 Next I'll demonstrate how to listen to messages, and you'll hear that because I've completed my mailbox setup, 00:02:40.000 --> 00:02:45.000 I'm taken straight to the main menu when I dial 8-9222 or use my speed dial button. 00:02:48.000 --> 00:02:52.000 RECORDING: You have three new messages. Press 1 for new messages - 00:02:52.000 --> 00:02:56.000 GROVES: Just press 1 to listen to any new messages. 00:02:56.000 --> 00:02:59.000 RECORDING: First message. 00:02:59.000 --> 00:02:64.000 FEMALE VOICE: Hi, Tom. This is Nicole from the Service Request Help Desk. I was just - 00:03:04.000 --> 00:03:09.000 GROVES: While a message is playing, I can press 0 to pause and then resume playback. 00:03:09.000 --> 00:03:12.000 I can also press 2 to replay a message from the beginning. 00:03:12.000 --> 00:03:16.000 Let me unpause this message and press 2 to restart its playback. 00:03:16.000 --> 00:03:19.000 FEMALE VOICE: - trying to get ahold of you about a - 00:03:19.000 --> 00:03:23.000 FEMALE VOICE: Hi, Tom, this is Nicole from the Service Request Help Desk. I was just trying to get - 00:03:24.000 --> 00:03:31.000 When you're done with a message, you can delete it by pressing 7, and the next message in the folder will automatically play. 00:03:31.000 --> 00:03:33.000 FEMALE VOICE: - get ahold of you - 00:03:33.000 --> 00:03:36.000 RECORDING: Message deleted. Message two. 00:03:36.000 --> 00:03:40.000 MALE VOICE: Hey Tom, this is Michael Ellis. Hey, I just - 00:03:40.000 --> 00:03:48.000 GROVES: You can also skip to the next message just by pressing 6, or press 4 to listen to the previous message. 00:03:48.000 --> 00:03:50.000 MALE VOICE: wanted to remind you about - 00:03:50.000 --> 00:03:52.000 RECORDING: Last message. 00:03:52.000 --> 00:03:56.000 MALE VOICE: Hey, Tom. This is Michael. Just give me a call back when you can. Thanks. 00:03:56.000 --> 00:03:62.000 Let's say you'll be out for vacation and want to communicate this to callers but not overwrite your existing personal greeting. 00:04:02.000 --> 00:04:05.000 That's possible with the temporary greeting function. 00:04:05.000 --> 00:04:11.000 You can record a temporary greeting by pressing 0 from the main menu to access the options menu, and then 4. 00:04:13.000 --> 00:04:17.000 RECORDING: You have two old messages. 00:04:17.000 --> 00:04:26.000 RECORDING: Press 1 to record your unavailable message. Press 3 to record your name. Press 4 to manage your temporary greeting. Press - 00:04:26.000 --> 00:04:32.000 RECORDING: After the tone, say your temporary message and then press the pound key. 00:04:32.000 --> 00:04:41.000 GROVES: This is the voicemail for Thomas Groves. I'm on vacation the week of the 26th. If you need immediate assistance, please contact the UCS Help Desk at 8-8925. 00:04:41.000 --> 00:04:46.000 RECORDING: Thank you. Press 1 to accept this recording. Press - 00:04:46.000 --> 00:04:48.000 RECORDING: Your message has been saved. 00:04:49.000 --> 00:04:54.000 Now, all calls since my voicemail will hear my event-specific temporary message. 00:04:54.000 --> 00:04:59.000 When I log into the voicemail system, it will remind me that this temporary greeting is set. 00:04:59.000 --> 00:04:64.000 I can clear the temporary greeting by pressing 0 from the main menu, and then 4. 00:05:04.000 --> 00:05:10.000 Finally, this new open source system includes the ability to receive your voicemail as attachments in email. 00:05:10.000 --> 00:05:16.000 The message is sent with details about the call, and can be played on most smart phones. 00:05:16.000 --> 00:05:20.000 That covers the basic greeting and message management of our new voicemail system. 00:05:20.000 --> 00:05:26.000 We have written documentation of these procedures and additional features available on our website. 00:05:26.000 --> 00:05:33.000 Please contact our help desk at 8-8925, or via email if you have any questions. Thank you. 00:05:33.000 --> 00:05:39.000 music