Service Request Ticket - # 18044

Service Request Information

CONTACT Name Bersani, Hank   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 21, 2006 11:02 AM
Department Deaf Studies and Professional Studies Phone 88687
Location Email bersanh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020757[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 6CW4X21 Description Dimension 4600, P4-2.80GHz
Serial No. 6CW4X21 Location In for DBAN

CPU Pentium 4-2.80Ghz


OS Software Microsoft Office XP Pro from P0043047 upgraded to MS Office Pro 2003 from P0054423, Filemaker Pro 7 from P0049368 transfer to W#20070171

Wired NIC 00:07:E9:6A:06:79

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand Nov 22, 2006 10:53 AM 
taken care of with the new .bats
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Ronni Luchterhand Nov 22, 2006 09:56 AM 
Task reassigned to Ronni Luchterhand.
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Ronni Luchterhand Nov 22, 2006 09:43 AM 
called, left vm for times available
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Courtney Wehner Nov 22, 2006 09:32 AM 
You called back in this morning and he is still 
getting the same error messages. It froze on him. 
He can use it every once in awhile.
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Brian Smith Nov 21, 2006 01:09 PM 
did updates and svcthis and wsus
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Brian Smith Nov 21, 2006 01:09 PM 
Task reassigned to Brian Smith.
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Brian Smith Nov 21, 2006 12:36 PM 
going to take a look.
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Courtney Wehner Nov 21, 2006 11:03 AM 
He will in his office all day. As of right now he 
cannot do anything with his machine.
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