Service Request Ticket - # 20462

Service Request Information

CONTACT Name Bersani, Hank   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 24, 2007 01:13 PM
Department Deaf Studies and Professional Studies Phone 88687
Location Email bersanh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020757[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 6CW4X21 Description Dimension 4600, P4-2.80GHz
Serial No. 6CW4X21 Location In for DBAN

CPU Pentium 4-2.80Ghz


OS Software Microsoft Office XP Pro from P0043047 upgraded to MS Office Pro 2003 from P0054423, Filemaker Pro 7 from P0049368 transfer to W#20070171

Wired NIC 00:07:E9:6A:06:79

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe May 17, 2007 02:46 PM 
closing this taskk as we've not heard back from him.
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Joe Crowe May 10, 2007 03:00 PM 
Task reassigned to Joe Crowe.
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Joe Crowe May 10, 2007 03:00 PM 
left him a msg to see if this is still and issue
for him.
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Skyler Gregory May 03, 2007 09:18 AM 
Probably because he isn't waiting long enough for
it to finish loading.
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Audrey Macken May 02, 2007 01:44 PM 
This is doing the same thing, but the message he 
is getting this time says 'Not responding'.
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Skyler Gregory Apr 26, 2007 03:26 PM 
I updated his java connector and it works now. The
global address book still takes 5-10 seconds to
load but from what I understand, that is normal
for Outlook. I also told him to use firefox since
he was having trouble with explorer's homepage
refusing to change.
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Skyler Gregory Apr 26, 2007 03:22 PM 
Task reassigned to Skyler Gregory.
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Jonathan Guillen Apr 26, 2007 10:29 AM 
User called back. He will be in the office for 
the rest of the day today except for 12-12:20 for 
lunch.
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Audrey Macken Apr 25, 2007 01:07 PM 
His meeting got cancelled, so he is available 
now. I am calling the techs.
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Audrey Macken Apr 25, 2007 10:54 AM 
He will be available from 2 to 3.
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Audrey Sundkvist Apr 25, 2007 08:50 AM 
Called and left a voice message requesting when he
will be available.
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Courtney Wehner Apr 24, 2007 01:14 PM 
This has happened before. He said that last time 
was probably around 6 weeks ago. He will be in 
anytime you need him to be.
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