Service Request Ticket - # 22245

Service Request Information

CONTACT Name Ward, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 20, 2007 10:49 AM
Department Natural Science Division Phone 88443
Location Email wardm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040656[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. 31T8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751, transfer from 2000670(Adobe Acrobat 5.0 license from P0035439 and Maple 9 Academic Upgrade 7 to 9 from P0046796),

Wired NIC 00:11:43:BB:14:68

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Sep 20, 2007 06:08 PM 
Task reassigned to Joe Crowe.
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Joe Crowe Sep 20, 2007 06:08 PM 
Deleted his TS profile
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Jonathan Guillen Sep 20, 2007 10:51 AM 
For the past week the user has been unable to 
connect 80% of the time with an error 
message "could not log you on." Now when he logs 
in he gets a blank screen with only the tab at 
the top identifying the terminal server, but with 
no start menu or icons. He connects to ts.wou.edu 
and not a particular server.
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