Service Request Ticket - # 22546

Service Request Information

CONTACT Name Smith, Lauren   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 03, 2007 12:37 PM
Department Phone 88834
Location Email smithl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020562[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4550, P4-2.53Ghz
Serial No. JH3JT21 Location PDR

CPU Pentium 4-2.53GHz


OS Unknown Software

Wired NIC 00:07:E9:7E:56:47

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Oct 03, 2007 01:55 PM 
Task reassigned to Joe Crowe.
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Joe Crowe Oct 03, 2007 01:55 PM 
****This is an email****
Hi Lauren,

Email authentication had trouble today.  That requires a 
webserver service restart.  During a websever service restart, 
existing mail sessions are lost.  Here's what I would recommend 
to avoid lost work:

We can setup Thunderbird for your email -or-

When typing a long message, compose in word or notepad first, 
then copy to web mail

If you wish to have us setup Thunderbird, just let me know.

thanks,
Joe Crowe
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Courtney Wehner Oct 03, 2007 12:39 PM 
She had been working on a document for 45 
minutes. When she tried to save it, it told her 
it was taking too long to save, try again. When 
she tried again it told her it could not save, 
and the that it no longer existed. SHe said this 
happened yesterday too and now it is interferring 
with her work.
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