Service Request Ticket

Service Request Information

CONTACT	Name	K-Hinds, Mona	Date	Oct 11, 2007 11:06 AM
	Department	Upward Bound	Phone	88061
	Location		Email	khindsm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20070405 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP Business Inkjet 2800dtn Printer # C8164A#A2L
	Serial No.	TH77C5Z07D	Location	PDR
	Model	C8174A	Hostname	ub-trio.wou.edu
	Notes	duplexing, 2nd 250 sheet tray 140.211.64.69	Ink/Toner Refill
	Wired NIC	00:11:0A:F7:60:C6

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Oct 24, 2007 03:28 PM	The users and the machines are setup to print.	Add Attachment
Cinthya Mendez-Garcia	Oct 24, 2007 01:57 PM	She has called saying that she can be reached at extention #88195.	Add Attachment
Brad Dougherty	Oct 24, 2007 12:49 PM	Task reassigned to Brad Dougherty.	Add Attachment
Brian Witt	Oct 24, 2007 11:31 AM	Set up the printer. Printed a config sheet for Brad. I will let them know when brad has added the printer to Radar.	Add Attachment
Brad Dougherty	Oct 24, 2007 10:58 AM	Task reassigned to Brian Witt.	Add Attachment
Brad Dougherty	Oct 24, 2007 10:22 AM	Task reassigned to Brad Dougherty.	Add Attachment
Tricia Flaherty	Oct 11, 2007 11:34 AM	opps forgot to add that Anna Hernandez-Hunter at 8-8195 as a contact for setup as well	Add Attachment
Tricia Flaherty	Oct 11, 2007 11:14 AM	This is a network printer setup, the printer is on counter in ITC008 with config sheet printout and invoice on top. The original request indicated it would be going into Anna Hernandez- Hunter's office in APS and would need to be setup to print from CPU W#20030823 Anna, 20060276 Mona, 20020562 Lauren Smith?, and 20030829 front desk	Add Attachment