Service Request Ticket - # 23791

Service Request Information

CONTACT Name Bersani, Hank   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 03, 2008 10:42 AM
Department Deaf Studies and Professional Studies Phone 88687
Location Email bersanh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020757[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 6CW4X21 Description Dimension 4600, P4-2.80GHz
Serial No. 6CW4X21 Location In for DBAN

CPU Pentium 4-2.80Ghz


OS Software Microsoft Office XP Pro from P0043047 upgraded to MS Office Pro 2003 from P0054423, Filemaker Pro 7 from P0049368 transfer to W#20070171

Wired NIC 00:07:E9:6A:06:79

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Jan 11, 2008 10:51 AM 
it is done. multi profiles on the box removed them
and it works fine now.
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Myron Hoeckle (Student) Jan 11, 2008 10:06 AM 
Task reassigned to Myron Hoeckle.
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Courtney Wehner Jan 11, 2008 10:05 AM 
He was told that he would recieve a new computer, 
and he is wondering when that might take place.
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Courtney Wehner Jan 11, 2008 10:03 AM 
Beverly Merriman 88324 called in for him and 
wanted to check the status of this task. She said 
he complained that no one came into his office 
yesterday when he said he was available. SHe said 
she was sorry if he was being rude, but he is 
having a lot of problems with his computer. She 
would like you to call her instead of him. She 
can have his office opened for a tech to come in, 
unless Hank has to be there.
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Chris Curtis Jan 09, 2008 04:18 PM 
He called again to say that he will be in his 
office Thursday the 10th from 9:00am to 12:00pm.
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Christian Mendez Jan 09, 2008 12:43 PM 
He called back, said he is available from 3-4:30pm

Tomorrow he could be here anytime whenever would 
work.
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UCS Tech Jan 09, 2008 12:29 PM 
Status changed to: Waiting for Contact
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Audrey Sundkvist Jan 09, 2008 12:28 PM 
Left a message asking for times.
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Audrey Sundkvist Jan 09, 2008 10:48 AM 
I wonder if he is using the Java connector or POP3
connecting.
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Courtney Wehner Jan 03, 2008 10:44 AM 
He will be in and out, but he will leave his 
office open.
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Courtney Wehner Jan 03, 2008 10:43 AM 
"Data not available" or "APplication closed while 
useing your personal folders" or " Data cannot be 
found." He has to reboot in order to get this 
working. This happens everyday. This is only a 
problem through Outlook.
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