Service Request Ticket - # 23912

Service Request Information

CONTACT Name Bersani, Hank   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2008 12:14 PM
Department Deaf Studies and Professional Studies Phone 88687
Location Email bersanh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020757[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 6CW4X21 Description Dimension 4600, P4-2.80GHz
Serial No. 6CW4X21 Location In for DBAN

CPU Pentium 4-2.80Ghz


OS Software Microsoft Office XP Pro from P0043047 upgraded to MS Office Pro 2003 from P0054423, Filemaker Pro 7 from P0049368 transfer to W#20070171

Wired NIC 00:07:E9:6A:06:79

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact chmende@wou.edu 88925

Tracking

Entered by Date Memo
Christian Mendez
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Entered by Date Memo
Christian Mendez Jan 09, 2008 12:47 PM 
Task reassigned to Christian Mendez.
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Christian Mendez Jan 09, 2008 12:47 PM 
there is another task for this already...I am 
closing this one
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Christian Mendez Jan 09, 2008 12:18 PM 
He is using a Dell PC.

He mentions that start up takes him about 4 
minutes to boot up and still cannot open up 
anything. He chacked the start menu and nothing 
is running when he boots.

Outlook hangs up whenever he creates a new 
message and sends it, or also when he opens an 
email.

error: another application closed unexpectedly :

He will be available most of the time, and is OK 
with someone walking into his office to fix this.

***while he was on the phone with me, it took him 
8 minutes to boot up his machine to a point where 
he could open up any application.
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