Service Request Ticket - # 24436

Service Request Information

CONTACT Name Smith, Lauren   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 08, 2008 04:05 PM
Department Phone 88834
Location Email smithl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020562[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4550, P4-2.53Ghz
Serial No. JH3JT21 Location PDR

CPU Pentium 4-2.53GHz


OS Unknown Software

Wired NIC 00:07:E9:7E:56:47

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Feb 08, 2008 04:27 PM 
Task reassigned to Brian Witt.
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Brian Witt Feb 08, 2008 04:24 PM 
I walked her through disconnecting her network
drives via telephone. That did the trick.
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Christian Mendez Feb 08, 2008 04:07 PM 
She has tried to restart a couple times and her 
drive is still missing. She had it last yesterday 
when she was on, and today she has tried to get 
on, but drive is nowhere.

She is on a Dell pc.

she mentions that its important to get this fixed 
soon.

I skyped the techs.
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