Service Request Ticket - # 25032

Service Request Information

CONTACT Name Smith, Lauren   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 24, 2008 08:45 AM
Department Phone 88834
Location Email smithl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20020562[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4550, P4-2.53Ghz
Serial No. JH3JT21 Location PDR

CPU Pentium 4-2.53GHz


OS Unknown Software

Wired NIC 00:07:E9:7E:56:47


TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Audrey Sundkvist Mar 24, 2008 10:28 AM
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Mar 24, 2008 10:28 AM
She said it was like a high pitched whirring noise, "Like an old 
dial-up modem trying to connect." I told her we'd need to 
hear/see the computer doing the noise to really figure it out. I 
think it's probably a fan or the power supply though. I told her 
to make sure to save data to a network drive like her H or I 
drives incase it is the motherboard, so that she won't lose any 
data.
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Christian Mendez Mar 24, 2008 08:51 AM
She rebooted for the 3rd time and it does not 
make the noise, however, the first 2 times it did.

she has her machine up and running but said that 
she would appreciate someone giving her a call 
about it.
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Christian Mendez Mar 24, 2008 08:46 AM
She turned on her DELL and now it wont boot up, 
its stuck at the DELL start up screen.

She has tried to reboot and nothing happens.
She also mentions that it makes a weird buzzing 
noise.

She is available all day in the office.
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