Service Request Ticket - # 28304

Service Request Information

CONTACT Name Ward, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 08, 2008 09:12 AM
Department Natural Science Division Phone 88443
Location Email wardm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040656[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. 31T8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751, transfer from 2000670(Adobe Acrobat 5.0 license from P0035439 and Maple 9 Academic Upgrade 7 to 9 from P0046796),

Wired NIC 00:11:43:BB:14:68


TECHS Submitted by Ziad Al-sulaiman Contact zalsulaiman06@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public

Entered by Date Memo
Stanley Ratcliff Oct 10, 2008 08:16 AM
Task reassigned to Stanley Ratcliff.
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Brian Berkley Oct 08, 2008 11:42 AM
****This is an email****

Michael,

Exactly what is the nature of your problem in
connecting to remote desktop at ts.wou.edu?

When presented with a 2-line authentication dialog
box, you should preface your login name with MASH\
in the first line, then your password in the 2nd.

Upon connecting to the resource, click the options
tab.

If the domain does not say MASH it will say TSx
where x is either 1, 5, 6, 7, 8, 10, 11 or 12.  If
it has a TSx in the domain field, your username
must have MASH\ in front of it, and your password
in the 2nd field.

If you still are unable to RDP to ts.wou.edu you
can try ts1.wou.edu or ts5.wou.edu etc. as in the
numbers delineated above.

Please let me know the results.

Thanks,
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Ziad Al-sulaiman Oct 08, 2008 09:13 AM
Not able to gloin to the terminal server
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Ziad Al-sulaiman Oct 08, 2008 09:12 AM
Not available between 11am-3pm
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