Service Request Ticket - # 28615

Service Request Information

CONTACT Name Smith, Lauren   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 22, 2008 11:43 AM
Department Phone 88834
Location Email smithl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20020562[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4550, P4-2.53Ghz
Serial No. JH3JT21 Location PDR

CPU Pentium 4-2.53GHz


OS Unknown Software

Wired NIC 00:07:E9:7E:56:47


TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public

Entered by Date Memo
Lance Jewett Nov 13, 2008 12:30 PM
****This is an email****
Hi this is Lance with UCS.
Im just checking in to see if you have picked an
option to what you would like to do about the
outlook issue? We have thunderbird if you want to
try that or to use the web based one. Please let
me know or we will end up closing your task. If it
does get closed and you want to try thunderbird
just let the help desk know your task number which
 is 28615.

Thank you,
UCS
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Ryan Johnson Nov 03, 2008 02:17 PM
Task reassigned to Lance Jewett.
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Lance Jewett Oct 28, 2008 12:58 PM
****This is an email****
Hi this is Lance from the University Computing
Services. We have a task for you about viewing
others calendars. You can double check that you
and the other people have invited each other to
have access to view. We are having issues with
outlook and the calendars. We do have a fix but it
is switching to a new program called Thunderbird
and it is Sun's version of outlook and it does
work with our email system. Please let me know if
you are willing to switch, since that is really
the only fix we have.

thank you UCS
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Joan Guralnick Oct 22, 2008 11:43 AM
Avail anytime today except noon to 1300
tomorrow  available 0930 to 1100
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