Service Request Ticket - # 30094

Service Request Information

CONTACT Name Ward, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 26, 2009 10:11 AM
Department Natural Science Division Phone 88443
Location Email wardm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040656[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. 31T8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751, transfer from 2000670(Adobe Acrobat 5.0 license from P0035439 and Maple 9 Academic Upgrade 7 to 9 from P0046796),

Wired NIC 00:11:43:BB:14:68

TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Stanley Ratcliff Jan 28, 2009 07:59 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Jan 27, 2009 06:01 PM 
Fixed.
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Brian Berkley Jan 26, 2009 06:43 PM 
Malware issue, need to physically work it or reimage.
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Richard Rogers Jan 26, 2009 04:24 PM 
Michael called at 4:20pm and needs this taken 
care of as soon as possible because he cannot do 
anything until its done.
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Patrick Shanley Jan 26, 2009 10:15 AM 
Unable to move icons on the desktop, unable to 
print, can't cut and paste, and not all of the 
network drives are available. He has tried to 
restart his computer several times. He also added 
that he is trying to design a test for his class 
tomorrow so he would like someone to visit this 
afternoon
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