Service Request Ticket - # 30666

Service Request Information

CONTACT Name Ward, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 20, 2009 10:52 AM
Department Natural Science Division Phone 88443
Location Email wardm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040656[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. 31T8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751, transfer from 2000670(Adobe Acrobat 5.0 license from P0035439 and Maple 9 Academic Upgrade 7 to 9 from P0046796),

Wired NIC 00:11:43:BB:14:68


TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public

Entered by Date Memo
Brad Dougherty Mar 11, 2009 09:10 AM
Status changed from (1) Pending to (5) Completed
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Brad Dougherty Mar 04, 2009 03:16 PM
I restored all the versions that I have available.
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Nick Brizendine Mar 04, 2009 02:12 PM
This is how he does his grades and the end of the 
term is nearing.
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Nick Brizendine Mar 04, 2009 02:12 PM
Priority changed from (3) Priority to (2) High Priority.
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Jeff Sawyer Feb 24, 2009 09:56 AM
****This is an email****The file restored in 
K:\Math\Wards Graders\restored_from_backup  
contains none of the lost data, unfortunately.

Some visual queues to the missing data:  
two columns headed by "quiz"
boldface remarks in cells A1, A2
columns with point totals and percentages
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Brad Dougherty Feb 20, 2009 03:11 PM
Task reassigned to Brad Dougherty.
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Brad Dougherty Feb 20, 2009 03:11 PM
I wrote him and asked for a rough idea of when
this started happening.

(I'm not going to blindly restore files until I
get the right one.)
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Brian Berkley Feb 20, 2009 12:14 PM
Task reassigned to Network Support.
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Cinthya Mendez-Garcia Feb 20, 2009 12:14 PM
****This is an email****
wou #20040656[Edit Inv]
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Cinthya Mendez-Garcia Feb 20, 2009 10:54 AM
I replied to his email asking him for the WOU# 
off of his machine. 
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Cinthya Mendez-Garcia Feb 20, 2009 10:53 AM
****This is an email****
My grader and I share this file:

K:\Math\Wards Graders\252 Grader copy W09.xls

I just dicovered that my grader has been 
replacing that spreadsheet each week with his own 
copy instead of entering his grades there.  That 
means all the grades I've entered have been 
overwritten.  I assume K-drive files are backed 
up periodically.  In order to recreate the 
grades, I guess I need as many backup copies as 
you can provide since I don't know exactly when 
the file was overwritten.

Michael B. Ward, Professor 
Department of Mathematics 
Western Oregon University 
Monmouth, OR  97361 
503.838.8443 
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