Service Request Ticket

Service Request Information

CONTACT	Name	Ward, Michael	Date	Apr 13, 2009 04:26 PM
	Department	Natural Science Division	Phone	88443
	Location		Email	wardm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040656 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
	Serial No.	31T8Z61	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office PRO 2003 from P0051751, transfer from 2000670(Adobe Acrobat 5.0 license from P0035439 and Maple 9 Academic Upgrade 7 to 9 from P0046796),
	Wired NIC	00:11:43:BB:14:68

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Apr 14, 2009 12:18 PM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Apr 14, 2009 12:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Apr 14, 2009 12:17 PM	There is two tasks for this issue, going to close this one. The other task number is 31620	Add Attachment
Cinthya Mendez-Garcia	Apr 13, 2009 04:26 PM	**This is an email** My Sophos shield icon has disappeared twice today. I reinstalled Sophos after the first disappearance and will do so again. I heard from my colleagues in the Natural Science building that they had similar problems and that the missing icon also meant missing protection. In addition, I was unable to save several files this morning. The behavior was similar to behavior I observed several weeks ago when my computer was one of several on campus having a "nasty" piece of malware. Computer number: 20040656	Add Attachment