Service Request Ticket - # 42842

Service Request Information

CONTACT Name Ward, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 20, 2011 03:04 PM
Department Natural Science Division Phone 88443
Location Email wardm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040656[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. 31T8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751, transfer from 2000670(Adobe Acrobat 5.0 license from P0035439 and Maple 9 Academic Upgrade 7 to 9 from P0046796),

Wired NIC 00:11:43:BB:14:68

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley May 23, 2011 10:41 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley May 23, 2011 10:41 AM 
windows updates, ccleaner, removed old profiles
and other garbage
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Brian Berkley May 23, 2011 09:52 AM 
Upgraded sophos, adobe reader, firefox, etc.
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Brian Berkley May 23, 2011 09:51 AM 
Task reassigned to Brian Berkley.
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Jackie Digmann May 20, 2011 03:04 PM 
***This is an email***
Some unknown process on my computer (20040656) is
using 50%+ of the cpu and is driving me crazy. 
Techs have my permission to log onto my computer
for a look.
--
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