Service Request Ticket - # 51831

Service Request Information

CONTACT Name Bucy, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2013 10:21 AM
Department Education & Leadership Phone 88794
Location Email bucym@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100344[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro, 15-inch, aluminum #Z036
Serial No. W80440TQAGZ Location PDR 2023 Giveaway

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS MAC OS X 10.6 (Snow Leopard) Software iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), iWork v9 and Final Cut Express v4 pre-installed(system discs)P0077584, MS Office for MAC 2011 from P0077589, Adobe Master Collection CS5 Mac from P0077589, transferred Filemaker Pro 7 from P0053991, and transfer Inspiration 7.6 from P0054076

Wired NIC C8:BC:C8:A2:38:56


Wireless NIC C8:BC:C8:E4:FC:04


Bluetooth NIC C8:BC:C8:E4:F4:CF

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Oct 18, 2013 10:39 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Oct 18, 2013 10:39 AM 
Loaner laptop is back with us and I reimaged the
HD so Mary's time machine backup is no longer on
our HD.
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Lori Burgeson Oct 16, 2013 07:41 AM 
Mary received her laptop last Friday, but we have
not yet received the loaner laptop back from her
yet.  Sent an email asking when she would be able
to return it.
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Lori Burgeson Oct 03, 2013 03:40 PM 
Tricia found a hard drive that was big enough for
Mary's transfer.  Transfer still has a couple
hours left on it, so we should have the loaner
ready late tomorrow morning
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Craig Reno Oct 03, 2013 11:24 AM 
Task reassigned to Lori Burgeson.
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Craig Reno Oct 03, 2013 11:24 AM 
Task reassigned to UCS Tech.
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Craig Reno Oct 03, 2013 11:24 AM 
Laptop and external hard drive that has the time machine back 
ups are sitting on my desk. It is telling me I am unable to restore 
the machine from the most recent backups because there is not 
enough hard drive space.

Clearing the "macintosh HD" drive apparently did not free up 
enough space, and gave me the same error. We can reinstall OSX 
from the boot menu, and maybe try running time machine from 
the desktop rather than booting to it, unless someone else has a 
better idea.
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Lori Burgeson Oct 03, 2013 10:54 AM 
Task reassigned to Lori Burgeson.
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Craig Reno Oct 03, 2013 10:38 AM 
Task reassigned to UCS Tech.
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Craig Reno Oct 03, 2013 10:38 AM 
Shift ends soon, putting in main queue.
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Tricia Flaherty Oct 03, 2013 10:36 AM 
sorry laptop is W#20090485[Edit Inv] I wish there was an
edit sometimes
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Tricia Flaherty Oct 03, 2013 10:32 AM 
loaner is actually W#
20090845[Edit Inv] and power adapter has W#20080623[Edit Inv]
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Tricia Flaherty Oct 03, 2013 10:30 AM 
Task reassigned to Craig Reno.
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Tricia Flaherty Oct 03, 2013 10:30 AM 
She has dropped off her Time Machine backup of the
computer that will need to be loaded onto the
loaner W#20080623[Edit Inv] I am giving this to Craig Reno
but please put back into Lori's queue when the
loaner and backup have been given back to Mary and
please keep Mary updated with the status of this
task.  She needs to complete an important project
this weekend for a conference she is atteneding
this Month.  The backup and the loaner are on the
shelf by restroom with copy of this Task
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Lori Burgeson Oct 02, 2013 07:37 AM 
Laptop was dropped off at Mac store yesterday
along with Panic report
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Jared Petersen Oct 01, 2013 02:35 PM 
Task reassigned to Lori Burgeson.
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Jared Petersen Oct 01, 2013 02:34 PM 
Called Apple, said that we would need to set up an appointment 
with the Corvallis Mac Store.
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Lori Burgeson Oct 01, 2013 01:55 PM 
Task reassigned to Jared Petersen.
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Tricia Flaherty Oct 01, 2013 10:41 AM 
This will be on counter by restrooms and her power
adapter is in the bag
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Tricia Flaherty Oct 01, 2013 10:21 AM 
Mary Bucy started having problems with her laptop
last week shutting down in the middle of working
repeatedly with the panic report that is with the
laptop, It is a known Apple issue under
http://support.apple.com/kb/TS4088 and needs to be
called in for service to Apple.  She wants to have
an idea of how long this will take and may need a
loaner setup in the meantime as she has some
project deadlines, please keep her informed of the
status.  This needs to be worked on BEFORE the
warranty expires on OCT 26,2013 I can email the
panic report if needed as I have it in Word
document format
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Mary Bucy Computer.docx