Service Request Ticket - # 54534

Service Request Information

CONTACT Name Flaherty, Tricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 28, 2014 01:45 PM
Department University Computing Solutions Phone 88904
Location Email flahert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140210[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 4TJXS12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 4TJXS12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0095171 StarBoard v9.5 TurningPointInstall v5.3.1

Wired NIC 34:17:EB:BB:96:30

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Sep 15, 2014 09:18 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Sep 15, 2014 09:18 AM 
These have all been set up and delivered with the 
exception of MNB 110 which will be installed after 
some meetings that will be held this week.
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Lori Burgeson Sep 09, 2014 12:06 PM 
****This is an email****
Hello Lori,

Currently I've taken out the following:
20080805[Edit Inv]
20080806[Edit Inv]
20080807[Edit Inv]
20080579[Edit Inv]
20090724[Edit Inv]
20090452[Edit Inv]
20100501[Edit Inv]
20100506[Edit Inv].

-Sam
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Lori Burgeson Sep 09, 2014 06:52 AM 
These have been imaged and are being deployed by 
Nathan and Sam.  Sam is giving me old WOU numbers so 
I can remove them from AD
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Lori Burgeson Sep 04, 2014 10:20 AM 
OOBEstaff image has been updated and is now being 
deployed to these machines.  MNB 110 has specialty 
software.
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Shandelle Plasker Aug 28, 2014 01:53 PM 
The 36 dell computers are located in Sarah's office area against the 
wall that divides Tricia and Sarah.
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Shandelle Plasker Aug 28, 2014 01:45 PM 
There are 36 Dell computers that need to be setup and delivered to 
multiple places. New Dell WOU#20140210-20140245[Edit Inv]. I have 
attached a word doc that has what new computers are replacing 
what old computers and where they need to be delivered to.

*** After setting up computers please send this SR to Nathan 
Sauer***
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New Equipment Setup 36QTY.docx