Service Request Ticket

Service Request Information

CONTACT	Name	Knott, Mary	Date	Apr 08, 2024 12:38 PM
	Department	Athletics /Training	Phone	14093
	Location		Email	knottm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170256 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	4CPPHL2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	4CPPHL2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:0C:60:68

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Apr 09, 2024 01:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Zhen	Apr 09, 2024 01:02 PM	installed ATS and added admin rights	Add Attachment
Andrew Zhen	Apr 09, 2024 10:37 AM	Task reassigned to Andrew Zhen.	Add Attachment
Laurie McCoy	Apr 08, 2024 12:39 PM	**This is an email** Hello, I am located in HWC in the athletic treatment facility in office 122B. I am available between 10 and 2 pm every day.	Add Attachment
Laurie McCoy	Apr 08, 2024 12:38 PM	**This is an email** Sam, The software is called ATS, it is the software we use for athletic injury documentation. I was able to attempt to start the process, but I attached the install notes we have from the company. MB	Add Attachment INSTAL - ATS Install Notes (1).pdf
Laurie McCoy	Apr 08, 2024 12:38 PM	**This is an email** Hello, I am needing to download a software to my computer, but when I have tried it says I don't have the proper authorization to make changes to my hard drive. Please advise. Sincerely, MaryBeth Knott	Add Attachment