Service Request Ticket

Service Request Information

CONTACT	Name	Duddlesten, Ara	Date	Dec 03, 2024 11:24 AM
	Department	Business/Economics Division	Phone
	Location		Email	duddlestena@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20170421 (opens in a new window)	Bldg/Room	WEST 113
	Service Tag	33NWHF2	Description	Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ
	Serial No.	33NWHF2	Location	Ara Duddlesten’s office

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Dec 03, 2024 04:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Dec 03, 2024 04:57 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Dec 03, 2024 04:57 PM	Turned out the fuse / breaker in the building was the culprit, upon fixing that the monitor now functions.	Add Attachment
Jack Martinis	Dec 03, 2024 04:51 PM	**This is an outgoing email** Hi Ara, I need some additional information regarding service request #85646 Description: Monitor fuse might have blown (West House RM102) Apologies for not being able to get out there earlier today, I am available this Thursday and Friday from 9am - 5pm if there is a good time between there that works for you to meet. If it cannot wait until then, I can ask another colleague to possibly take a look at it tomorrow if they are available. -Jack Martinis, UCS Tech.	Add Attachment Public
Mary Dycus	Dec 03, 2024 11:25 AM	Tried to call for more information user did not pick up	Add Attachment
Mary Dycus	Dec 03, 2024 11:24 AM	User called this morning stating that the monitor fuse may have blown. They are hoping a tech can come out there and take a look right now or between 1-2 if possible.	Add Attachment